VxRail Education

Last reply by 01-10-2022 Unsolved
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2 Bronze
2 Bronze
2035

Log bundle collection vxrail hardware

Dear Sirs

 

If they asked from me to collect log bundle for investigating hardware issue using vxrail manager plug in in vxrail environment, do I have to include idrac and Dell pt agent?

 

 

Regards, 

Replies (2)
3 Argentum
926

Hi @Mr.HJ 

Thanks contact us about the VxRail troubleshoting steps.

Yes, you are right.

Maybe you know this link, but hope this information help your understanding.

Dell VxRail: How to Collect VxRail Manager Log Bundle 

  • For Hardware issue - iDRAC & PowerTool Agent log 
  • For Hypervisor, Software Defined Storage (vSAN) - ESXi & vCenter Server
  • For VxRail related components - VxRail Manager

In this video, "PowerTool Agent" is displayed as " Platform" but this is same with PT agent.

Senior Technical Training Instructor
Dell Technologies Education Services
2 Bronze
2 Bronze
919

Thanks for replying and for sure we have to select esx with idrac and Dell pt agent. 

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