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Anniversary Update causes freeze at lock screen
Old laptop dell, Core2 Duo. Windows Update still hasn't offered the Anniversary Update so I downloaded the installer (Windows10Upgrade28084.exe)today, and installed. After which, whenever waking from sleep, the lock screen would be totally unresponsive to keyboard and mouse; only solution was hard power-off. Oddly, lockscreen worked fine on initial startup. The wife won't put up with this, so I rolled back.
But I do want to eventually get to the Anniversary Update. When I try again with AU, what should I try to fix the frozen lock screen problem?
Anonymous
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November 16th, 2016 01:00
Hi,
Thank you for writing to us!
We would suggest you to private message the service tag and email address.So that we can check if the system has been tested for windows 10 . Force installation will cause issues as there are no drivers.
If the system is not on windows 10 or any lower version of windows kindly back up the data on the system and do a clean installation.
Thanks
Robin