[Solved] Laptop won't shutdown completely in Windows 10

Thanks for your reply

I don't quite undestand, what IME or IMEI is, but what I wanted to say is that when I tried to find Intel Management Engine Interface (IMEI) for my i7 Q720 processor, there wasn't one installed in the computer nor was it to be found on the Intel download page for my processor: https://downloadcenter.intel.com/product/43122/Intel-Core-i7-720QM-Processor-6M-Cache-1-60-GHz-.

Which, I suggest, indicates that there's no point in reinstalling this program, or driver, or whatever it is, since it is not even installed on my computer.

Would you kindly have any suggestions what to try?

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Update - 7 July 2017

Recently performed a Windows 10 clean install on my laptop and this issue happens again. Here's the solution  to solve the problem which was suggested by rockyanexpert on 26 August 2015, Thank you!

 

Downgrade Intel Management Engine Interface to v9.5.

Sleep and shutdown problems are due to v11xx. Download MEI from [https://downloadcenter.intel.com/download/23746/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC].

 

Source: http://en.community.dell.com/support-forums/software-os/f/4997/t/19646584?pi43397=3

 

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how to make find imei on M4500 laptop?

I can't find it so I can't change it manually.

Installation file from the link is only for win7.

How shall I proceed?

I had this problem on a Dell E6410 with Ibex Peak platform ( Core i5 560m ) that uses the ME 6.0. No drivers worked on Windows 10 x64. The laptop wouldn't shut down or sleep or hibernate under Windows 10.

I finally solved it after many tries : You have to use MBR partition table. The problem is that when you make a clean install of Windows 10, it defaults to a GPT partion table when booting the installation media in UEFI mode.

So the solution is quite easy : disable UEFI booting, boot the usb key and install ( you may have to "clean" your disk for this to work, procedure is here https://docs.microsoft.com/en-us/windows-server/storage/disk-management/change-a-gpt-disk-into-an-mbr-disk )

Be aware that all data on the disk will be destroyed this way.

However you can do it without destroying data using Easus Partition Master ( https://www.easeus.com/partition-master/convert-gpt-disk-to-mbr-disk.html ) Personally I had no other computer so I had to create a bootable Partition master to convert the disk (hence buying the software ) but it works !

Here is what I did after wasting half day of time:

1) Bios boot sequence set as "legacy"

I unchecked "Turn on fast startup" in power settings.

The Real Solution is to get set back the CMOS Settings at the BIOS, by removing the CMOS Batterie, the Batterie of the Laptop and their Power cable. Wait 5 minutes so CMOS gets discharged and then start up again the Laptop. At least it worked on a Precision Dell 7730.

Dell E6410 - upgraded from W7 to W10

I notice that there are quite a few drivers no longer made for W10.

Mostly everything updated - Up to the latest (available) Bios for this model A17

All the latest Windows and Dell updates.

NO Intel Management software to remove...
Disk has an MBR
Tried all the variants round Fast start, changing the power settings..

Nothing has worked...

I can only shut down to the restart point, and hold down the power key till I kill the process entirely..

(After having read each post over the 18 pages on this subject, I'm giving up the will to live...)
Any suggestions would be gladly accepted... except the ones above!!

No downgrade available at this link any more, any other suggestions?

If the Intel downgrade didn't work for you, let me tell you the real solution. I was so close to throw this Dell garbage out through the window.

Go to Sounds from speakers in taskbar, Speaker/Headphones - REALTEK GARBAGE, then Properties -> Advanced - uncheck the checkboxes and change to 16 bits 48k for added benefit of sound not popping. Your laptop will shutdown on battery and turn on normally.

I hope people read this before they buy a new motherboard like some already did. 

Worked like a charm thank you!

Used the EaseUS method and changed to MBR and set BIOS on last boot to Legacy.

Regards

ive a dell latitude e5410 pc on latest windows 10 20H2 and computer wouldnt shut down (blue light stood on in the power button and fans kept spinning)

when i opened manage devicesI noticed a driver was missing (yellow triangle)

ACPI\SMO8800\1
ACPI\VEN_SMO&DEV_8800

thats ST Microelectronics Free Fall Sensor Driver

I downloaded latest driver version from dell website

4.14.65.A00

now pc shuts down

fastboot is enabled in windows 10 and pc is on latest A16 bios with fastboot bios option set to auto

Thank you very much, this solution worked for my latitude E4310.

that did it! 

I don't have any of these Intel Rapid technology services installed so i don't know what the problem is but this only started happening after Dell replaced my motherboard.  I've been trying to get service with them since yesterday but they keep dropping from the chat and then i have to start all over again.  Did anyone get any resolution from this issue?  I know this thread is from 2015