Windows 10 sometimes hang

vinh.lq

When you did the upgrade to Windows 10 did you download and install all of the Windows 10 drivers for the hardware on your computer? If not, click the link below to choose the OS installed and download the drivers. If you have installed the drivers let me know by posting back on this forum thread.

Optipled 9020 Drivers and Downloads

Hi Jesse L,

Thank you for your feedback.

I have already installed driver for Windows 10 32bit, but the PC still hang.

Please advice

Vinh

 vinh.lq

You may want to do a clean install of Windows 10 and then reinstall all the updated Windows 10 drivers. The links below will help you with installing Windows 10.

Windows Support

OptiPlex 9020 Drivers

Hi Jesse L,

Thank you for response.

I have already tested 2 cases:

- Upgrade windows 7 to windows 10 32bit

- Clean install windows 10 32bit

both of case, PC stills hang.

But on 64bit, there is no issue.

Do you have any recommedation and driver for 32bit? Now, All applications is 32bit, so I can not use 64bit for inhouse software.

Thank.

Vinh

vinh.lq,

Did you choose the Windows 10 32 bit OS drivers from the drivers and support site below?

Support.dell.com-Optiplex 

Hi Jesse L,

Yes. I choose Windows 32bit from Dell driver website.

Please advice

Vinh

VINH.LQ,

Try installing the chipset drivers and then restart. Open up device manage to see if there are any question marks or exclamation marks present. If so, then reinstall the drivers in the correct order from the link below. Your system may not have some of the drivers listed.

Dell Drivers Install Order and Help

Hi Jesse L,

I installed the all drivers from Dell website, but the issue still not solve.

How can I check and fix this issue?

Please advice me

Thank you for your support.

Vinh

Hi Jesse L,

Yes. it stills hang.

do you have any advice? until now, I can not know the root cause and solution to fix it.

Thank  you for your support.

Vinh

Any particular reason for using 32 Bit? Why not clean install Windows 10 64 Bit?

Hi Natakuc4,

Inhouse software is using 32bit.

is there any solution for 32bit?

Vinh

Personally I would use a 64 Bit host OS and a 32 Bit VM... but you need a separate Windows License for the VM...

Hi Philip Yip,

We bought 200 PCs Dell SFF9020.

Do you have any solution to update new driver or patch to fix Dell PC?

Vinh

We also have experienced this Win10-32bit freeze on three OptiPlex 9020 machines.  We upgraded from Win7-32bit.  We were trying to avoid all the extra work involved in reinstalling all the software we use.  Right now our migration to Win10 on Dell OptiPlex 9020 is on hold pending further review.