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XPS 13 9365 touchscreen stopped working after windows reset
So my laptop crashed and the only option i had was to reset the windows. It basicaly wasn`t booting the system after the restart. After i did the reset my touchscreen stopped working. I don`t find the HID device in the device manager and i can`t find anything on the internet. I tried reseting the laptop again but it didn`t help. Furthermore there is a device 'I2C HIDdevice' which is not working as well. My waranty just expired and i really don`t have many options so if someone has a solution i would be really grateful.
Saltgrass
3 Apprentice
3 Apprentice
•
4.3K Posts
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December 3rd, 2018 09:00
Any way you could share what you were seeing during your earlier problems? Were you seeing any problems with the touchscreen then?
Have you yet updated the system to the new Win 10 build 1809?
Since some have made registry changes for the system, have you ever do so?
On my system, the Touchscreen has no drivers loaded and the events tab show it was configured with input.inf.
It hangs on the Intel Serial IO I2C Host Controller - 9D60 which you can see if you look at devices by connection in the Device manager. It is on the same tree as Dell Pen Service, along with the keyboard and mouse.
The Pen service uses mshidkmdf.sys and HIDRouterISD.sys The parent controller uses iaLPSS2i_I2C.sys.
Since you have already reset your system, you have a few options. Upgrade to the latest version of Windows, do an in-Place repair by reinstalling your current Windows build over you current install, using a Win 10 recovery drive to put the system back to factory conditions or doing a completely clean install.
But for now, all I can do is recommend you, probably again, make sure all your drivers are installed starting with the chipset and Bios. Run the system file checker using the Admin command prompt and SFC /scannow. There is probably some page showing how to troubleshoot problems with the touchscreen, if you have not already been there.
Mgto
2 Posts
0
January 16th, 2019 14:00
smakolyk
16 Posts
0
January 17th, 2019 17:00
Get rid of that **bleep** it's not worth your time.
keldoncook
1 Message
0
April 11th, 2022 21:00
To fix your audio problem, Click Here to download the Realtek HD Audio driver.
Run the program and make sure to select "Restart Now" when prompted, it makes sure it runs as intended. it does this twice
Jameswalter01
5 Posts
0
July 22nd, 2022 01:00
Dell XPS 13 9365 Touchscreen not working is commonly caused by incorrectly configured system settings or irregular entries in the Windows registry. This error can be fixed with special software that repairs the registry and tunes up system settings to restore stability.
Regards,
J Wick