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December 29th, 2013 17:00

Dell Inspiron 15r 5537 sleep-wake problem/Change

Hello,

When ever I wake up my laptop from sleep by opening up the lid then pressing the power button it sometimes restart itself instead on showing the lock screen. I want to if there's a to fix this problem.  I have Windows 8.1. 

3 Posts

June 19th, 2014 06:00

I also had this problem after updating to windows 8.1. Even after re-installing all the drivers it didn't work properly, so i reset the power configuration that controls the hibernation and sleep settings, and now it is working as it should be. What i did was: 

  1. open command prompt as administrator,
  2. type this command:  powercfg -restoredefaultschemes
  3. restart your pc. 

After this my dell inspiron 17r 5737 worked perfectly with hibernation/ sleep mode. Hope this helps to solve your problem.



June 22nd, 2014 01:00

I too am facing similar problems.As the laptop does not wake up on opening the lid and takes a long time once the ON/OFF button is pressed for a short duration.I have done the dignostics and all is fine.Does one then download the above driver and install it directly or remove the existing ones before.Please help as am not very conversant with the technology.Thanks

June 22nd, 2014 01:00

N5110,64bit windows 7 home premium  I too am facing similar problems.As the laptop does not wake up on opening the lid and takes a long time once the ON/OFF button is pressed for a short duration.I have done the dignostics and all is fine.Does one then download the above driver and install it directly or remove the existing ones before.Please help as am not very conversant with the technology.Thanks

1 Message

July 8th, 2014 10:00

Yes, this totally solve this problem.

Also this fix solves the fast startup issue cause by the new (latest) AMD catalyst drivers.

Thanks

July 8th, 2014 15:00

Hello,

I've found solution for Inspiron 5537 on Polish website Dell Support:

http://www.dell.com/support/troubleshooting/pl/pl/pldhs1/kcs/kcsarticles/articleview?docid=653261_pl

  1. Uninstall drivers AMD CleanUp Utility
  2. Restart computer
  3. Install chipset driver sterownik do chipsetu.
  4. Install Intel video driver sterownik karty graficznej Intel.
  5. Restart comuter
  6. Install AMD video driver AMD Video.
  7. Restart computer

I'm still testing this solution (Win 8.1) and generally it works on my Inspiron 5537 - laptop goes sleep and wakes up, but sometimes after wakes up system is freeze for 1 min. and starts dump memory. :emotion-6:

4 Posts

July 8th, 2014 20:00

Hello,

I stuck at " for the Intel HD Graphics 4400, choose "previous version" and download version 10.18.10.3277, A00"

When I go looking for it I see "Other file formats available" instead of "other versions available" that version is not listed underneath there.

On Other file formats available I only see "

Intel HD Graphics 4400 Driver:

Version 10.18.10.3308,A01

Other file formats
Video_Intel_W84_A01_Setup-Y3FHH_ZPE.exe (158 MB)
and 
Video_Driver_Y3FHH_WN_10.18.10.3308_A01.EXE (164 MB)

Download

Add to download list

1 Message

August 4th, 2014 12:00

Thanks Casalvjar, just got a new Inspiron as a gift and I had this problem. Followed these steps and it seems fixed now. 

1 Message

August 22nd, 2014 14:00

Hi , I was installed , this version

Video_Driver_Y3FHH_WN_10.18.10.3308_A01

an then

Video_AMD_W8.14_X01_A00_Setup-6GGGM_ZPE  AMD Driver 13.151.0.0000 (13.15)

and its works fine in my laptop inspiron 15R :emotion-2:

 

Try install with 14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql, but doesn´t work , suspended mode and hybernate

 


1 Message

August 26th, 2014 16:00

I confirm that the solution proposed by KRAKERS_PL works. Although officially approved by Dell, it still seems as a kind of guerilla-IT. Replacement of the up-to-date driver by an old one... Well, the first bad experience with Dell. I will remember it.

August 30th, 2014 04:00

I am installing diver updates from Dell Support for both the AMD and Intel graphics driver.. Will I be able to make the laptop sleep or hibernate if the lid is closed??

Do reply as soon as possible.

August 30th, 2014 05:00

@KRAKERS_PL  I am trying your method as i also have encountered the same problem. So say if your method did not work for my lap, So how should I rollback to previous versions of both Intel and AMD drivers.

Will notify if your method works,, Download started

25 Posts

August 30th, 2014 06:00

You will, but those drivers are totally useful in graphic... With them i was able to run start menu of Max Payne 3 at 2/3 fps...

Do not downgrade BIOS and maybe try some of the other solution posted here...

You can also try to reset "power up", "shut down"...manager or something...

September 10th, 2014 07:00

WHy does it say AMD Radeon HD8800 series in device manager though?

September 11th, 2014 05:00

The internal accelerated GPU inside Dell 17r model 5737 is an AMD/Radeon 8870M HD,

thus it is from HD8800 series indeed.

25 Posts

September 11th, 2014 06:00

If you install 14.4 driver the HD 8800 series become an R9 270...

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