Unsolved
This post is more than 5 years old
3 Posts
0
3892
Una el to use computer
Hello, I sended my Dell Inspiron 5547 for a repair whit Dell and when i got it back i wasn't able to use the computer. When I turn it on the screen goes black and says: "checking media".Then the screen goes black for a while and says: " no boot device found. Press any key to reboot the machine" and it never works, it's been a week and I can't use the computer. Please help, I Don't have any backups and I Don't want to lose any documents.
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
December 12th, 2016 02:00
Hi,
Thank you for writing to us!
Kindly follow the steps below :
· Enter the BIOS by pressing F12.
· Look for an Option called FAST BOOT.
· Change the option to AUTO and save the settings
· Restart the computer.
· After the machine is restarted, Please ALT + F with in 5 Secs when the machine is on the DELL LOGO Screen
· When Press ALT + F, A prompt asking for Manufacturing Mode is displayed
· Get the AMT code from the Sticker pasted on the the side panel of the machine and enter the AMT CODE in the prompt
· The system enters the windows
Kindly private message the service tag and email address.
Thanks
Robin
mariahs
3 Posts
0
December 12th, 2016 08:00
hi Robin,
I can't find the AMT code, but now the computer screen shows this message:
"RECOVERY
Your PC needs to be repaired.
The boot configuration darta for your PC is missing or contains errors.
File:\EFI\Microsoft\Boot\BCD
Error code:0xc000000f
You'll need to use the recovery tool on your installation media.If you don't have any installation media (like a disc or USB device) contact your system administrator or PC manufacturer."
I Don't have any instalation media that I can use. Can I download it from Dell?
Philip_Yip
9 Legend
9 Legend
•
16K Posts
0
December 12th, 2016 13:00
You can Download Windows 10 RS1 from Microsoft:
http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/