Unsolved
This post is more than 5 years old
1 Message
0
3413
Vostro 3458 w Win 7 Pro installed - only received 8.1 recovery media disk
I ordered a Vostro 3458 with Windows 7 Pro installed. But when I received it, the only disk that came with it was the Dell Operating System disk for Windows 8.1 Recovery Media for Windows 8.1 Products 64-bit.
Does this disk also have the Win 7 Pro operating system on it, or do I need to contact Dell and get a replacement Win 7 Pro operating system install disk?
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 22nd, 2016 02:00
Hi,
Thank you for writing to us!
We would request you to private message the service tag to the system and also the email address.
Thanks
Robin
Philip_Yip
7 Technologist
7 Technologist
•
16K Posts
0
June 22nd, 2016 02:00
If Windows 7 Pro is preinstalled you may use Dell Backup and Recovery to make a Windows 7 Pro Recovery USB:
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/