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Windows 8 Product Key left my BIOS
Hi all,
I have a Alienware X51.
Recently, i have issued some problems which eventually led me to restore the fabric image by using Alien Respawn.
After restoring the pc, I installed windows' updates normally.
I'm not sure wether the problem came after the restoration or the updates, but now my windows 8 isn't activated anymore, as:
- In the low-left corner of the screen it is written "Windows 8 Build 9200"
- If i follow "control panel -> system -> Windows Activation", it says "Serial Number: Not available"
- Sometimes, it randomly appears a menu which says "go to settings to activate your windows". If I click the button to do it, nothing happens.
I read that in Dell PCs the Windows activation number is imprinted in the BIOS, but it seems that something went wrong with the restoration: what to do?
Thank you
Anonymous
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5 Practitioner
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March 9th, 2016 04:00
Hi,
Thank you for writing to us!
We would request you to contact tech support via telephone or write and email to AWSocialmedia@dell.com.
Thanks
Robin