Blu-Ray, Bios Updates, Advice?

I have a Dell Dimension 9200 DXP061 that I've been trying to update to play Blu-Ray HD disks. So far I've had nothing but problems and, truthfully, the Dell staff has acted a bit confused by the whole thing.

My initial problem was in booting up. Two quick beeps mean keyboard error. The system didn't see the USB keyboard before the POST, so the system would freeze. No problem, just hit F2 and have the system ignore keyboard errors. Only...heh heh...you have to have a keyboard that works to hit F2. So to fix the problem, one had to first fix the problem, as bizarre as that sounds. Bt because there was no serial port for the keyboard, the techie's suggestion to install a standard keyboard was somewhat less than helpful. One would think that this potential problem would occur to someone before sending a system, but no. Those of you with Dell systems with only USB keyboards should do yourself a favor and turn the keyboard error notification off.

Now that I've imparted that advice, let me move on to my Blu-Ray problem. My system is as follows:

Dell DXP061 System

CPU: Intel Core 2 6600 @ 2.4
SDRAM: 2Gb DDR2 667MHz
PCI Express Video: Radion 3870 w/512Mb
Blu-Ray DVD: Pioneer BDC-202
Monitor: Dell 21-inch
Operating System: Vista

It's also troublesome that Dell doesn't put model numbers on its monitors. Most companies put the model number on the front of the monitor (which is a great idea, BTW). That way, if someone down the line asks you what kind of a monitor you have, you don't have to say, "It's about this wide and about this tall, and it has a bunch of plugs in the back." Still, the Dell techies, two of 'em, said my monitor would be fine if it was connected to the DVI outlet on my video card. Whether this is true or not is still up in the air.

So now I'm looking for bios updates. Having built all of my computers myself, except this Dimension, I'm surprised to see many people urging against bios upgrades. I've never had a bios upgrade fail and quite often there are a number of improvements that may simply make your system more stable and less problematic.

Anyway, I've never found it as difficult to find a bios upgrade for any of my motherboards as I have for my Dell DXP061. Even before I upgraded my video card to a Radion 3870, Dell's techies said my system should be "fine" for playing high definition movies. Not true. Cyberlink's Blu-Ray Advisor software gave a thumb's down to my previous card (can't recall the model and, of course, it's not identified on the card itself...I think it's a 2300 ATI).

So I'm looking to see if anyone else has been down this road and can tell me what other problems I might run into with installing Blu-Ray into my present system and if I can get a bios update. Alas, it appears that Dell's technical support people are narrowly trained only in Dell's product line and are somewhat lacking in integration of other products with its systems.

Thanks!