Blue Screen

hhb13,

Thank you for using the Dell Community Forum.

You will need to post more information on what the blue screen reads. This will help us to resolve the error.

I have a 64-bit Dell that has been running fine until 8/26/09 when I installed 4 updates from Microsoft via Windows Update. After the install and reboot, the computer began to go into Blue Screen after each reboot.. One or more of the updates causing the problem are these (KB970653, KB973874, KB872036, KB973879 -- at least these are the IDs for my OS).  The problem is DB973879, which Microsoft has already removed from it's update lists.

To back out of these and restore to a point previous to installing these you need to 1) reboot your computer and begin pressing F8 repeatedly until the "Safe Mode" option screen appears. 2) use the repair/restore my computer option and indicate you want to restore Windows to a previous point. 3) select a date/time earlier than the last Windows Update install.  Or, you can just uninstall KB973879.

I think you'll find it's 972036. I had the same problem, with random BSOD after installing updates 968389, 970653, 973874 and 972036. I removed the first two without result. Removing the second pair cured the problem and chat on other sites suggest the latter of the two is the problem. Interesting that MS has removed it from its list. Would be nice for them to tell everyone there's a problem first though.

I have a studio 1537 with webcam I have had for only two weeks.  Tried to do the windows update last week & got the blue screen-only way to correct was with system restore-go back to prior date. called tech support 2 times-they were of no help-I found the fix on the web-problem is with the integrated web cam-if you have it-there is a conflict with driver .  The simple sloution is to disable it-now I can process the updates----go to control panel-select system & maint-scroll down to the bottom & select device mgr.  Select imaging device-integrated webcam -intergrated webcam properties-driver-you want to disable this device & the problem is solved-ibelieve thereis an update to the problem  but I dont use the web cam anyway so I will just leave it disabled.  I was one  day away from sending this laptop back-tech support lacks much to be desired.  Hope this is the answer to your  problem.  Don

sheppam1,

Thank you for using the Dell Community Forum.

Check out this update from microsoft that was released on Sept 1 in reference to KB Aritcle 973879.

http://en.community.dell.com/forums/t/19292612.aspx

wii3330,

I think they took the bad one down and fixed the problem then re-released it with the same KB number on the first. I believe it will work.