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June 4th, 2008 22:00

Blue screen

Evening All,

I have bought a Dell 530s. 

After less that 24 hours of use I have two issues, 1st the noise of the psu fan when I turn it on,

And secondly I have a nice wee blue screen error.

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.0.6000.2.0.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    d1
  BCP1:    00000006
  BCP2:    00000002
  BCP3:    00000000
  BCP4:    806689DB
  OS Version:    6_0_6000
  Service Pack:    0_0
  Product:    768_1
 

 This txt document is also attached to error code
Windows NT  Version 6.0 Build: 6000
Product (0x3): Windows Vista (TM) Home Premium
Edition: HomePremium
BuildString: 6000.16584.x86fre.vista_gdr.071023-1545
Flavor: Multiprocessor Free
Architecture: X86
LCID: 1033

 

 

Also if it helps here is a copy of the programs that I have installed 

Firefox

Avg 8.0

Football manager 08

Microsoft office 07

Google earth

winzip

winrar

14.4K Posts

June 4th, 2008 23:00

For the Ps issue i would be on the phone to Dell support. Get this addressed before your 21 day return policy is past. get them to replace it..

 

There is a know issue with AVG 8.0 and that might be a possible cause of the BSOD. Seems a lot of us that used to use it have switched to Avast..

2 Posts

June 8th, 2008 19:00

I have followed the above instructions, (remove avg8.0) however still getting the same result. PC will blue screen with the following error:-

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.0.6000.2.0.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    44
  BCP1:    86EDD008
  BCP2:    00000E71
  BCP3:    00000000
  BCP4:    00000000
  OS Version:    6_0_6000
  Service Pack:    0_0
  Product:    768_1

Any help would be appreciated.

 

Paul

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