Boot error

Hi jcook1501,

May I know if the BIOS was recently updated on the system? Are you able to enter into the system BIOS using F2 key?

Also, kindly let me know the system model to assist you further.

My apologies for overlooking the offering of such important information. I have attempted several times to update the bios, however, on each attempt I get a 9996 error telling me that my system does not meet the minimum requirements. I have since uploaded all available critical/important updates for the Vista ultimate operating system as well as the Intel chipset drivers, audio and video drivers. In addition, I have updated the.net framework to 4.0 with all relative framework updates. The system is a Compaq Presario SR5310F desktop PC with the IPILP-LC motherboard. And, I'm still unable to flash the bios. When I changed the pens on the motherboard to reset the bios I had the battery installed but the unit was unplugged from the AC outlet. I was wondering if I should have turned the unit on after changing the jumpers on the motherboard safely powered the unit down replacing the jumpers back to their original position on the motherboard and then repower the unit?

Hi jcook1501,

We can try this:

• Disconnect the power cable from the computer.
• Then press and hold the power button for at least 15 seconds to remove the residual power.
• Leave the jumpers on the motherboard in the original position.
• Remove the coin cell battery (CMOS battery).
• Switch on the computer without the coin cell battery.
• Switch off the computer.
• Insert the coin cell battery back in its place and switch on the computer.

Let me know the results.

Hi jcook1501,

Did you receive any disk with the computer? If you have one, you may try flashing the BIOS using it.

If issue persists, please contact the computer manufacturer who might be able to suggest a solution.