Cannot Install Dell Support Center - help please

Question

I keep getting reminders (as stated below) from Dell Support, but every install fails with error: Fatal Execution Engine Error: 0x7927f26e. It doesn't matter if I choose run or download it first and then run it.   The web site states: A series of alerts notify you that Dell Support Center (DSC) 2.0 replaces Dell Support 3.4. The alert instructs you to manually download DSC 2.0 from the Web. If you do not download Dell Support 3.4, an automatic update to DSC 2.0 occurs in December 2007   Now here is what I find puzzling - nothing ever tells me to download Dell Support 3.4 nor can I find a way to do that. I suspect the reason Dell Support Center install is failing is because I am actually running Dell Support 3.3 and not 3.4. The automatic update never occurred either.   How do I remedy this and get Dell Support Center installed?   Thanks, Joanne

JRosenfeld · Answer

If you really think either is useful, you could uninstall Dell Support (should be in add/remove), then download, save to a convenient folder to your hard drive, Dell Support Centre from

http://www.dell.com/content/topics/global.aspx/services/en/dsc?c=us&l=en&s=gen

Double click on the file you downloaded and saved to install Dell Support Center.

I suggest that before you download Dell Support Center you check that your PC meets the requirements (bottom of that link).

PS: if you do an advanced search of these boards for dell support center, you will find several posts that report difficulties with installing it, possibly with other suggestions.

Message Edited by JRosenfeld on 01-06-2008 10:44 PM

joanne2008 · Answer

Well, there is that usefulness question for sure which is why I've been procrastinating on this so long to begin with, but figured now that I had some time I would at least play with it and see if I liked it. ;-)   But... I believe I found the problem - went back to double check those system requirements. I'm just so used to checking RAM and disk space and all those basics for stuff that I just glossed over that opening line - and it's the killer - media center. I must have misread that as media player for whatever reason. Well, if I need media center in order to run Dell support - it isn't gonna happen. :-)   Thanks...

JRosenfeld · Answer

It says Windows XP, Windows Media center.   That means either one or the other. As you posted in XP forum I assume you have XP?

joanne2008 · Answer

Yes I do - XP professional version 2002 service pack 2 and my 'puter is Dell Dimension XPS.   The interesting thing I also noted is that I got the exact same error when I went in to remove Dell Support 3.3 so I could just be rid of that annoying message to upgrade. Unlike installation of the support center, it did seem to actually remove the program successfully - error or not. I just figured that error was somehow related to several failed attempts to install the support center and then removal when it did fail was less that total cleanup.   Anyway - I was going to try again sometime now that 3.3 is gone (as you suggested). I know not if it will make any difference because I know not what the real problem is. That's what I would like to know - what that error actually indicates. Trial and error gets rather tedious at times. ;-) I have used restore points several times on my 'puter and that little tool has always made me wonder. It's handy sometimes, but one has to wonder just what is still left lurking around after doing that. ;-)

DSC_Expert · Answer

Joanne2008,   are you still experiencing problems installing Dell Support Center? If so, can you try to download and install from this link http://www.dell.com/dellsupportcenter and let me know if you are still seeing the same problem?   DSC_Expert

PudgyOne · Answer

If I recall correctly, the new version of Dell Support Center uses Java   Get the latest Java here.

Windows General

Was this post helpful?