Corel Photo Album 6 - a scam?

Question

Are Corel operating some kind of scam with Photo Album 6?   My new Dell laptop came with a trial copy installed, which nagged me every time I opened a photo.  For the sake of 18 quid I thought I'd dowload the full version to shut it up.   After two dowloads and three installations it still doesn't work but crashes whenever I try to do something as unexpected as open a photo!  The corel support site appears to be either a missing web-page, or a lot of automated responses none of which tell me how to get my money back.  At least I haven't found one yet and I'm tired of trying.   Has anyone else had trouble with Photo Album?  And did they ever succeed in getting a refund?

kjharris · Answer

Corel has its own help forums--try the one for Photo Album 6, they might have some ideas. I doubt you can get your money back. When my trial version was up, I got the full version but I bought the actual CD on sale because I think it's better to have the CD than a downloaded file. I haven't had any problems with the program.

Ken

Jon S · Answer

Thanks for the suggestion Ken, but like I said, the link I had to the Corel support site just gave an unavailable page error, and the only other 'support' I could find was an unhelpful robot.  I really am begining to think Corel have ripped me off.  My opinion of Dell has also taken a knock for putting the thing on my laptop in the first place.

kjharris · Answer

Go to this link: http://support.corel.com/scripts/rightnow.cfg/php.exe/enduser/std_adp.php?p_faqid=754345
Scroll down toward bottom of page until you see Photo Album 6, and click on that link. This should take you to the newsgroup.

Ken

Windows General

Corel Photo Album 6 - a scam?

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