Corel Photo Album 6 - a scam?

Are Corel operating some kind of scam with Photo Album 6?

 

My new Dell laptop came with a trial copy installed, which nagged me every time I opened a photo.  For the sake of 18 quid I thought I'd dowload the full version to shut it up.

 

After two dowloads and three installations it still doesn't work but crashes whenever I try to do something as unexpected as open a photo!  The corel support site appears to be either a missing web-page, or a lot of automated responses none of which tell me how to get my money back.  At least I haven't found one yet and I'm tired of trying.

 

Has anyone else had trouble with Photo Album?  And did they ever succeed in getting a refund?