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Dell Error Message at start up
Hello,
Everytime I sign on I get the following error message on my Dell 530 Desktop with Vista, as a result, I can't use the Dell feature programs. Should I replace the Dell software or is there a less invasive procedure? Thanks. Here is the message I get:
Internet Explorer Script Error
An error has occured in the script on this page.
Line: 30
Char: 3
Error: Error in loading DLL
Code: 0
URL: file:///C:/Program%20Files/Dell%20Support%
20Center/sscommon/common/inc/ss_shellinclude.js
Do you want to continue running scripts on this page?
Yes No
DELL-Jesse L
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July 13th, 2009 12:00
Antivirus,
Thank you for using the Dell Community Forum.
From internet explorer try checking the "disable script debugging" box.
Antivirus
6 Posts
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July 14th, 2009 09:00
Jesse,
Thank you for your reply in regard to my computer error message. I did what you suggested, however, I still have the same problem. Any other suggestions? Thank you.
DELL-Jesse L
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17K Posts
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July 14th, 2009 12:00
Antivirus.
Looking into this error. It is usually caused by the website itself. Do all websites give the same error?
tony blue
1 Message
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August 7th, 2009 20:00
I finally got rid of this error by going to the STARTUP tab under system configuration and unchecking the SupportSoft sprtcmd box. This kept dell support from starting on startup and I no longer see the message.
bernardbrown432
1 Message
1
September 19th, 2009 18:00
Jesse,
Could you look at this again? This is not a web site, but a Javascript file loaded on the machine by Dell. It's the startup for Dell Support. Tony Blue's answer will cause the error to go away, but it also turns off Dell Support, which I don't believe Dell would want to have happen. Correct?
Any help will be appreciated.
Thanks, Bernie
arussellcampion
2 Posts
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December 23rd, 2009 02:00
Hello
just bought a Dell PC and am getting the same script error reported. any progress since your last reply?
Andrew
1 Attachment
script error.png
arussellcampion
2 Posts
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January 13th, 2010 13:00
It is very frustrating to have to dismiss a pop every time a user boots up the PC. Why has nothing been done to fix this? It's sloppy and the remedy suggested doesn't work. Can you please give it some priority! Shipping new PCs with a error-prone script is not what were led to expect from Dell.
Thereal-dbk4297
3.4K Posts
1
January 13th, 2010 16:00
Hello,
Re-enable Dell support.
Restart the system and uninstall Dell support in 'Add /Remove Programs'.
If you want to try reinstalling, you can find the downloads here.