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WalkersRenton
3 Posts
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49268
February 14th, 2011 08:00
Dell Support Center Critical Alerts
I've got Dell Support Center 3.05 installed on both my laptop and desktop. Periodically, a notice pops up warning me that there are some critical updates ready to install but when I click on the alert, it just takes me to the main landing screen of the support center. When I check the downloads and drivers area, there are no updated files. Where is the support center trying to direct me and how am I to know whether or not I have the latest version of each file?
WalkersRenton
3 Posts
1791
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Posted February 14th, 2011 14:00
There's the rub. I only get a notification in my system tray that there is a critical update but when I open up Support Center, everything is fine. It's happening on an Inspiron 1545 with Vista Home Premium 64 and a Vostro 200 with XP Pro 32. Sometimes I imagine Support Center is just lonely and wants me to click around for a while so that it feels useful.
WalkersRenton
3 Posts
1779
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Posted February 14th, 2011 14:00
Thanks for the response! It appears that I'm occasionally getting false alarms if that's the case. You can find the Support Center's version number by clicking on the gear icon and choosing About from the menu options.
I have the exact same situation for my Dimension 9200 running Win/XP SP3. Was there ever an answer for this question? I have assumed that it will be a waste of time to contact Dell because the computer is out of warranty. Still, the Dell-supplied software should be supported but I have no idea where to go.
Doug0749,
Dell Support Center 2.0 is No Longer Supported try Uninstall Dell Support Center and the software for the new Dell Support Center is there.
Rick
Rick,
I should have noted that my installed version of Dell Support Center is 3.1.5830.12, which was installed June 25. I think I uninstalled the old version first, but I'm not sure. I suppose I could start over but I saw another forum entry that seemed to have the same issue with v3.1. That makes me think that this is a Dell issue.
Doug
PudgyOne
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Posted February 14th, 2011 14:00
WalkersRenton,
Not quite sure how you can tell what version of Dell Support Center you have. My Dell XPS 15 Dell Support Center looks like...
If you click on the left column, you're screen should look like the above picture. You can then click the install button and it will download the drivers for you.
You can change the settings to remove the critical updates or change any of the notifications by clickin on the settings button.
I got one for the wireless display. When I went to install it, it stated that is was already installed.
Rick