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Dell Support Centre - I've tried EVERYTHING!
Hello - I am getting the same message as posted by many folks here on the forums :
"Error getting cert filename (property: Custom Action Data) from MSI"
I have tracked and tried ALL of the suggestions but STILL am getting the same error. I am considering reimaginging my machine now.
I am on a Dell Netbook with Windows XP OS.
Any further suggestions?
Philip_Yip
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August 22nd, 2011 10:00
This is to do with the Dell Support Centre program or something else in general?
scottli
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August 22nd, 2011 11:00
This is to do with the Dell Support Centre.
Philip_Yip
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August 22nd, 2011 11:00
Uninstall Dell Support Centre.
Start>Control Panel>Add or Remove Programs>Dell Support Centre
Remove it and reboot. Then go to C:\Program Files and delete the Dell Support Centre folder.
Next reinstall Dell Support Centre from here. Does it work now without any problems?
PudgyOne
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August 22nd, 2011 12:00
scottli,
Dell Support Center 2.0 is No Longer Supported try the instructions at...
Uninstall Dell Support Center The new version is there to download, also.
Rick
scottli
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August 22nd, 2011 12:00
Hi natakuc4
As I mentioned - I have tried everything. I don't even have the Dell Support Centre in my Control Panel list of programs. I had already used the link you posted to download the program. I have rerun the install and BAM... same error. As mentioned, I have deleted/reinstalled... I have deleted temp files... I have done it all. I am looking for any new suggestions.
scottli
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August 22nd, 2011 12:00
@ natakuc4 - thanks, I will try that.
@ PudgyOne - as I mentioned to nat, I don't have DSC 2.0 in my applications list in my control panel or anywhere else, to uninstall. Have attempted all solutions (many of which were posted by you :emotion-1: ) and the problem persists. That's why I'm posting the issue myself - to see if there are any other suggestions.
PudgyOne
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August 22nd, 2011 12:00
scottli,
Did you...
Go to Temp Folder (C:\Users\*YOUR USERNAME*\AppData\Local\Temp\), delete everything in this folder.
Go to 'C:\Users\*YOUR USERNAME*\AppData\Roaming' delete the 'PCDR' folder.
Then restart the computer?
The try downloading the installing the new version?
Rick
Philip_Yip
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August 22nd, 2011 12:00
Please install the 30 day trial of Revo Uninstaller. See if there is anything about the Dell Support Centre in Uninstaller and run the junk file cleaner.
scottli
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August 22nd, 2011 13:00
Hey Pudgyone (don't like call you that) - YES, I tried everything. I couldn't find a Roaming folder. Might is be called something else in XP? Having said that, I read some posts pertaining to PC Doctor, searched and removed those. I even removed the task for PC Doctor. OY!
Telson A
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August 22nd, 2011 14:00
Hi scotti,
Try installing the setup directly. This setup is applicable for 32Bit version of windows only.
Download here
scottli
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August 27th, 2011 15:00
:( Had to reimage.