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Dell XPS 15 9530 Laptop keyboard single and double quote issues
Hello,
I recently purchased a Dell XPS 15.
I have found when I use the keyboard that when I press the " button once, nothing appears on the screen. If I press the " button a second time then "" appears on the screen.
Or if I press the " button but keep on typing the " appears after the next key stroke.
If I press the " button then space bar, then the " will appear but there will not be a space on the screen and I have to press the space bar a second time.
The is the same with the ' button as well.
I am not even sure the best way to search this issue on Google or on Dell Support.
There is no problem with the button.
I appreciate any help any one has on this matter.
Thanks
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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October 22nd, 2014 22:00
Hi bamcauliffe,
Sorry for the delayed response. I would suggest you to change it to different UK Keyboard layout and change it back to "US" and "United States-International" to check if the issue reoccurs.
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
2
October 9th, 2014 06:00
Hi bamcauliffe,
The keyboard layout would have changed on your computer. Please follow the steps mentioned below to change it on your Windows 8 computer.
Also, please check is issue reoccurs with external USB keyboard connected.
Please let me know if this helps.
bamcauliffe
3 Posts
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October 10th, 2014 02:00
Hello,
Thank you for your help.
On my computer, I already had
"US" and
"United States-International"
So I already had a "US" Input method.
Is there anything else that you would recomend that I try.
Thanks
bamcauliffe
3 Posts
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October 23rd, 2014 01:00
Hello,
Thank you for your help.
I added the UK keyboard.
I removed the US and US international keyboards
The UK obviously did now work.
I then re-added the US and US international keyboards.
The US one worked correctly.
The US international keyboard had the same problem as before.
I remove the US international and the UK keyboard.
This has successfully resolved the problem. Thanks
CFerreira
10 Posts
1
September 21st, 2016 12:00
Hi,
To me it looks like the keyboard is functioning as expected. As I understand it, the US International keyboard supports accentuation of vowels. As such the keys providing accent are dead keys on the first stroke waiting for the vowel on the second stoke to create an accented letter. The single quote is actually used as the accent acute, and the double quotes is used as the umlaut. The same happens to the accent grave and tilde key, and to the accent circumflex key. Should you want to use the key you mentioned for quotes, you should press it and follow with a touch on the space bar.
dylanpete
1 Message
0
September 21st, 2018 16:00
Thank u! Was struggling with this since long!
Nik001
1 Message
0
January 22nd, 2019 09:00
RamDellXPS
1 Message
0
March 23rd, 2019 21:00
Thanks, It worked for me too :-)
jordachelsea
1 Message
0
September 7th, 2020 20:00
it still does not work on mine when i changed it to English (US). PLease help me