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Fatal System Error Message
I just turned on our dell Vostro 2510 and I'm getting the following error message:
stop: c000021a [fatal system error] the session manager initialization system process terminator unexpectedly with a status of oxc0000034 (ox00000000 ox0000000). the system has been shut down"
System won't let me use any keys. I've taken out battery and re-installed it that didn't do anything, suggestions?
Telson A
904 Posts
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September 8th, 2011 13:00
Hi
Cause
This error occurs when a user-mode subsystem, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), has been fatally compromised and security can no longer be guaranteed. In response, the operating system switches to kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, this is one of the few cases where the failure of a user-mode service can shut down the system.
Mismatched system files can also cause this error. This can occur if you have restored your hard disk from a backup. Some backup programs might skip restoring system files that they determine are in use.
Resolution
If the error occurred after the installation of a new or updated device driver, system service, or third-party application, the new software should be removed or disabled.
If the error occurs during system startup, restart your computer, and press F8 at the character-based menu that displays the operating system choices. At the resulting Windows Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time. If this does not resolve the error, try manually removing the offending software. If the system partition is formatted with file allocation table (FAT), use an MS-DOS startup disk to gain access to the computer's hard disk. If the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty software. If the faulty software is used as part of the system startup process in Safe Mode, you need to start the computer using the Recovery Console in order to access the file. If a newly installed piece if hardware is suspected, remove it to see if this resolves the issue.