ElsaK.
1 Copper

Hard Drive replacement and OS restoration

Jump to solution

Hello, I have a Latitude E5520 which has been hanging at srartup with a Startup Repair that is going on for ever. 
I run the ePSA diagnostics and got the Error Code 2000-0142 with validation 14116, which means the hard drive is not working properly and should be replaced. This part is covered by my warranty and eligible for an automated dispatch. So all I have to do is fill in my shipping info. 
BUT I don't have an OS CD. I see you provide online all the drivers etc., but I am worried how I would be restoring the system with the windows 7 OS without a CD, or a restore CD. Is the replacement hard drive equiped with the restore the OS option? Or it comes totaly blank?

T.I.A.

Tags (2)
0 Kudos
1 Solution

Accepted Solutions
ieee488
5 Iridium

RE: Hard Drive replacement and OS restoration

Jump to solution

You will also need to request Restore Media since you are still under warranty.

14 Replies
ieee488
5 Iridium

RE: Hard Drive replacement and OS restoration

Jump to solution

You will also need to request Restore Media since you are still under warranty.

ElsaK.
1 Copper

RE: Hard Drive replacement and OS restoration

Jump to solution

I thought so too but I can't find a form to ask for it... I wonder if it is because I am in Greece and things here in Europe are not the same as in USA and Canada

0 Kudos
Philip_Yip
6 Indium

RE: Hard Drive replacement and OS restoration

Jump to solution

You can purchase a new HDD or preferably a SSD. You can then Download and Clean Install Windows 10 TH2:

http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/

https://www.youtube.com/playlist?list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos
ElsaK.
1 Copper

RE: Hard Drive replacement and OS restoration

Jump to solution

Hi ieee488,

I placed the replacement request for the hard drive, and when I was contacted by the support via email, I followed your advice and asked for an OS Restore Media too. Hard drive and Restore Media are on their way.

Thank you 🙂

0 Kudos
ElsaK.
1 Copper

RE: Hard Drive replacement and OS restoration

Jump to solution

Sorry natakuc4, but you either didn't read my question carefully, or were in a hurry to promote the links to your site.

0 Kudos
ieee488
5 Iridium

RE: Hard Drive replacement and OS restoration

Jump to solution

Hi ieee488,

I placed the replacement request for the hard drive, and when I was contacted by the support via email, I followed your advice and asked for an OS Restore Media too. Hard drive and Restore Media are on their way.

Thank you 🙂

Excellent news!

0 Kudos
jgpdusa
1 Copper

RE: Hard Drive replacement and OS restoration

Jump to solution

I have the same problem but I am out of guaranty. What will be the procedure. I purchased a new HD but no OS restore media...

Will it do just to ask for them?

0 Kudos
ieee488
5 Iridium

RE: Hard Drive replacement and OS restoration

Jump to solution

If you are in the USA, try this link https://www.dell.com/support/home/us/en/19/media

If you are not, you will need to contact Dell in your country.

0 Kudos
Philip_Yip
6 Indium

RE: Hard Drive replacement and OS restoration

Jump to solution

I have the same problem but I am out of guaranty. What will be the procedure. I purchased a new HD but no OS restore media...

Will it do just to ask for them?

You can clean install Windows 10 TH2 on your system which has readily downloadable installation media.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos