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2 Bronze

Inspiron 17-3737 failure

Been using the laptop for less than two years, always had minor issues, but would never be able to complete backup/restore after the first two discs.  I don't remember the text or reason.  Warranty was expired because I purchased as extra laptop and didn't need it until 9 months in.  So I let it go.  Several days of startup problems and the hard drive is done.  2000-0142. Lost all photos and patterns.   Will get a new hard drive, but have no disc for 7 and don't see anywhere on Dell's site for disc.  I entered the Windows7 code at MS website and screen said to go to mfg website. Tried to request online but no help because out of warranty.  Download is available - is that possible with new HD and no OS?  Will the laptop be recognized with the new drive for the free 10 download (if I ever get 7 in)?  My HP Windows 7 is 64 bit and I don't think the Dell is.  Any suggestions?  Forgive me - but I'm not computer savvy in the least.  Thank you smart people.

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Anonymous
Not applicable

RE: Inspiron 17-3737 failure

Hi,

Thank you for writing to us !

With the issue reported looks like there is a problem with the Hard drive , since the system is out of warranty there will be a charge .

If your fine with the charges we can raise a quote and go ahead with the service.

Kindly private message the system service tag .

Thanks

Robin

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7 Thorium

RE: Inspiron 17-3737 failure

The first thing for you to try is to recover your data from your failed drive using a Linux Bootable USB:

http://dellwindowsreinstallationguide.com/data-recovery-using-fedora/

I advise replacing your HDD with a SSD such as a 250 GB MX200:

http://uk.crucial.com/gbr/en/compatible-upgrade-for/Dell/inspiron-17r-%283737%29

This will make your system perform much better. If you are quick you can use the Windows Insider Preview Build 10130 to get the free upgrade to Windows 10 Pro:

http://dellwindowsreinstallationguide.com/windows-xpvista-%e2%86%92-windows-10-free-upgrade/

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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2 Bronze

RE: Inspiron 17-3737 failure

Thank you very much!  Very good guides and I will try this myself.  If I fail, I will call an expert.

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