Been using the laptop for less than two years, always had minor issues, but would never be able to complete backup/restore after the first two discs. I don't remember the text or reason. Warranty was expired because I purchased as extra laptop and didn't need it until 9 months in. So I let it go. Several days of startup problems and the hard drive is done. 2000-0142. Lost all photos and patterns. Will get a new hard drive, but have no disc for 7 and don't see anywhere on Dell's site for disc. I entered the Windows7 code at MS website and screen said to go to mfg website. Tried to request online but no help because out of warranty. Download is available - is that possible with new HD and no OS? Will the laptop be recognized with the new drive for the free 10 download (if I ever get 7 in)? My HP Windows 7 is 64 bit and I don't think the Dell is. Any suggestions? Forgive me - but I'm not computer savvy in the least. Thank you smart people.
Thank you for writing to us !
With the issue reported looks like there is a problem with the Hard drive , since the system is out of warranty there will be a charge .
If your fine with the charges we can raise a quote and go ahead with the service.
Kindly private message the system service tag .
The first thing for you to try is to recover your data from your failed drive using a Linux Bootable USB:
I advise replacing your HDD with a SSD such as a 250 GB MX200:
This will make your system perform much better. If you are quick you can use the Windows Insider Preview Build 10130 to get the free upgrade to Windows 10 Pro: