Isass.exe-Application error

My Dell 9100 will not start up. Everytime I go to start it windows sceen comes up then a box which says Isass.exe-Aplication error. I then click on terminate the aplication twice and then it goes to a black screen with only the arrow showing.

Anyone have any suggestions? I am running Norton System Works and Firewall, but think a virus made it in.

Thanks in advance

Responses(4)

MACHADO458

167 Posts

0

August 28th, 2006 00:00

Have you tried booting into safe mode (With Networking) and running a virus scan after performing an update?

To get into Safe Mode With Networking you must push the F8 during bootup. It will then display a list of options to choose from.

MACHADO458

167 Posts

0

August 28th, 2006 01:00

It sounds like you have the Sasser virus. Are you able to get into the recovery console? If so, try to delete the following file -> C:\Windows\avserve.exe

tevans60

3 Posts

0

August 28th, 2006 01:00

Yes I have tried booting into safe mode, but the same thing happens.

tevans60

3 Posts

0

August 28th, 2006 23:00

Thanks, but I am not sure how to get into the recovery console.

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Isass.exe-Application error