Maxtor - External Hard Drive - Retrospect Express

Thanks.

I am always connected.  Cable Modem is always on.  But this is the only software that tells me it has trouble connecting.  Problem occurs even with the firewalls down.

PS - I just visited a frend this afternoon who has the same Maxtor drive with Retrospect software.  However, she is using a new Dell 4700.  She has the same issue.  Cannot register the software because connection fails.

Dom

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@ciarmer wrote:

Thanks.

I am always connected.  Cable Modem is always on.  But this is the only software that tells me it has trouble connecting.  Problem occurs even with the firewalls down.

PS - I just visited a frend this afternoon who has the same Maxtor drive with Retrospect software.  However, she is using a new Dell 4700.  She has the same issue.  Cannot register the software because connection fails.

Dom

Open Internet Explorer and then try.  If it doesn't work, contact Maxtor.

 

Why do you need to register anyway?

Rick:

Thanks.  I don't really want to register, except maybe if I need an update.  Problem is that occasionally, the program attempts to connect on its own (I presume it is still trying to register with the information I gave it on installation).

There is no way for me now to tell the software to make its connection (the interface is very simplistic).  I'll just have to wait for it to try to connect again on its own.  It usually tries three times before calling it quits.  Next time it does, I'll open Internet Explorer before I click "try again".

Funny, it has not attempted to connect for a few days.  Perhaps it was successful at some point. (Maybe at a time when Internet Explorer was open!).

We'll see.  Again, thanks for your time.  I appreciate it.

Dom

No. I meant backup software update, not hard drive update.

By the way, the software tried to connect again this morning (on its own).  It failed four times, then stopped trying.  There is nothing on the Maxtor site.

Dom

Jim:

Thanks.  That was helpful.  Going through the Dantz Forum, it is pretty clear that this vendor has packaged software with the Maxtor which is very, very buggy.  My problems are very small in relation to the problems that I've read about there.  Since the software seems to be working for me in every other respect, I think that I'll just be leaving well enough alone at this point.

Thanks again.

Dom