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My Dell Downloads not working
I've recently replaced my hard drive and want to reinstall the factory installed software but My Dell Downloads won't work. It won't register my system, it just keeps saying "Examining your computer please wait...." and nothing happens
pauldlee999
1 Message
1
March 5th, 2014 09:00
Hi
had the same issue on my XPS 12. things I did:
in IE
Tools
Compatibility view settings
Add this site (dell.com)
that did not work so
Tools
Internet options
then I set security and privacy to lowest possible level
Then when i went back and clicked register it worked!
Don't forget to change them back
Unfortunately all the downloads showed was mcafee. No windows etc... all that effort for so little.
Good luck
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
1
August 18th, 2013 23:00
Hi ellyij,
I would suggest you to open ‘My Dell Downloads’ through Internet Explorer browser only. If you are not able to proceed further during the system registration process then unblock the popup blocker in the browser.
Also, please consider resetting Internet Explorer using the link below and try registering.
http://dell.to/13gIURm
Note: Please perform the above steps on a Dell system you are registering for.
Please let me know if this helps.
ellyij
2 Posts
0
August 19th, 2013 04:00
Hi Ravi,
I've already tried all the steps you mentioned. Also I've opened IE in 32-bit as well as disabled my AV still nothing.
Any other suggestions?
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
0
August 20th, 2013 22:00
Hi ellyij,
I’d advise that you update Microsoft .NET Framework and Java on your computer from the links below, then check if you are able to download files from ‘My Dell Downloads’.
http://dell.to/13EFYA8
http://bit.ly/16mrhM
Please let me know if this helps.
phoenixdaemon
41 Posts
0
January 21st, 2014 16:00
I was having the same issue after upgrading to a new SSD in my Inspiron 17 7737. The Dell Technician was able to resolve it by manually updating Adobe Flash for Internet Explorer. After that, it registered just fine. Hope this helps.