Never Received Requested Backup Discs, Device Drivers and Utilities

I filled out the form on the Dell page Request Back Up Discs for Us Customers Only, but have not received the requested set of backup discs containing factory-installed operating system as well as the device drivers and utilities specific to my system, a Dell Optiplex GX 270, with resources the most up to date as possible.

I waited a long time in the queue for the online chat only to have that operator tell me she couldn't help me and gave me a phone number to call.

I called that number and was on hold for 55 minutes, and that operator said that I was connected to the Inspiron department, that she needed to connect me to the Optiplex department, and then I was disconnected!

I realize that you are busy, but we are busy too, and this is ridiculous. If a person is transferred, the operator doing the transfer should stay on the line to make sure the transfer goes through .In addition, every operator should first take someone's phone number so that if the call is disconnected the operator can call back. I certainly was not going to call back and be put on hold another 55 minutes and risk being disconnected again.

In the meanwhile I still don't know whether or not my request for these discs was ever processed.

I would like someone to order my discs and expedite their shipment to me.

Thank you.