Today I have been helping my sister with her computer.  She only uses it for e-mail purposes and could not get on the Internet; she knows little about computers and always has me - someone who knows just enough to be dangerous! - go to her house and help when needed.  Getting back on the Internet was no problem.  Since her Norton Anti Virus 2002 subscription would need extending in a couple weeks she asked that I do it for her today.  I do it each year - should have been easy, right?  Well, when I went to it today I found the price had gone up to $24.95 and was given the option of downloading the 2005 version for only $5.00 more!  She thought that sounded like a good deal so, her credit card in hand, I began the process.  Come to find out it would really cost $36.97 because of the download insurance (or something like that!).  She said go with it.  I did.  Wanting to keep a copy for the future I chose to download it to a file of my choice - first the set-up file; then the actual file.  I had to use the set-up to get to the other file for downloading.  You probably know the routine.  Anyhow, that was the easy part.  Installing it just wouldn't happen!  First it lead me to remove the 2002 version through Add/Remove programs in her Windows 98 SE.  Did that.  Then tried again to install 2005.  The first screen asking if I wanted to install it would come up and I would direct it to install.  Once that page was finished nothing else happened!  I tried numerous times.  Downloaded it again and again - at least 5 times.  Tried installing it directly rather than save it to a file; didn't work either.  Early on I did a search for any fragments 2002 may have left and deleted them.  I received no message during my install attempts telling me what was needed, what was wrong, or whatever.  The e-mail we received explaining how to use the key, etc. was no help because it assumed the program was installed!  Can't use the key until it is installed - have to activate it within a couple weeks they said with that key.  The Symantec site was no help at all in trying to troubleshoot the problem.  Couldn't even find a phone number for that purpose!  I finally gave up and re-installed 2002 so she would have protection for a while.  Can someone help me solve this problem?  Even a phone number for Symantec to troubleshoot would be good. 

 

Any and all suggestions will be appreciated.

 

Bessie