Could someone please help me? This is my first post, so please be kind. 

 

I have a Dell XPS 410 that is running Windows Vista Home Premium.  Trend Micro's PC-Cillin Internet Security 14 came pre-loaded on my system.

I configured IS14 so that both my outgoing & incoming email in Windows Mail (which I get through gmail) would be scanned.  It did it OK for awhile (the little balloon came up everytime telling me it was scanning both incoming & outgoing mail).  Now, for some reason, without changing anything it has stopped scanning both incoming & outgoing mail.  It still does scan webmail.  I have called Trend Micro and the engineer was worthless.  He told me Trend Micro does NOT support Windows Vista or Windows Mail.  That's just not true.  I have checked their knowledge base and confirmed I have everything checked correctly in the mail settings & on Automatic in the Windows Services Panel.

 

Anyone else having trouble with this?  Please help me.  I know little about computers & am frightened because my email is not being scanned.