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October 13th, 2015 18:00

Reinstall OEM windows 8.1 pro 64bit system

I have a XPS 14 L421X

My computer came with an OEM key preinstalled windows 8.1 pro 64-bit. I had issues with the keyboard so the dell support changed out my keyboard and motherboard the second or third keyboard switch I had, a service that dell ordered and paid for. When I upgraded to windows 10 recently the system crashed impossible to boot. So I plugged in my recovery USB (sent from dell for previously) and attempted a systems recovery, no luck. It asks for windows key which I shouldn’t do when I have an OEM and the same version as previously.

I spoke on the phone with the support that just is saying that my warranty has expired for the hardware that was installed. It’s supposedly 3 months.

I spoke with Microsoft that can’t help me cause of the OEM and refers to the retailer, dell.

Now I have researched the problem on the web. I booted into windows using a generic key. I wish to activate my key, I did pay for the computer to have windows 8.1 pro.

I downloaded lots of programs and read a howl lot of articles. I have tried the program “rw everything” but have no MSDN. I tried the Internet explorer key (IE key) it seems to be the wrong key for activation.

Below is a diag report, CLEARLY A DELL LICENSING!!

OemMarkerVersion: 0x00020001
OemId: DELL
OemTableId: CL09
Manufacturer: Dell Inc.

But for some reason it seems to be a Windows 7 OME maker on the motherboard. What the h***? Some recovery tool told me that I had a “Win starter retail” original key, that doesn’t seem to work for activating with windows, same as IE key.

How can I reinstall my OS and activate my real key? Please help me!!!

 

Please review my DiagReport

LicensingData
ToolVersion: 6.2.9200.16384
LicensingStatus: SL_LICENSING_STATUS_NOTIFICATION
LicensingStatusReason: 0xC004F009
LocalGenuineState: SL_GEN_STATE_INVALID_LICENSE
LocalGenuineResultP: 0
LastOnlineGenuineResult:
GraceTimeMinutes: 0
TotalGraceDays: 0
ValidityExpiration:
ActivePartialProductKey: 8QG67
ActiveProductKeyPid2: 00178-10073-66341-AA866

OSVersion: 6.2.9200.2.00010100.0.0.048
ProductName: Windows 8 Pro
ProcessorArchitecture: x64
EditionId: Professional
BuildLab: 9200.win8_rtm.120725-1247
TimeZone: W. Europe Standard Time(GMT+02:00)
ActiveSkuId: 9e473b6d-b591-4c46-9c44-90a865f22e76
ActiveSkuDescription: Windows(R) Operating System, RETAIL channel
ProductUniquenessGroups: 55c92734-d682-4d71-983e-d6ec3f16059f
ActiveProductKeyPKeyId: 6cc10425-bd48-6eba-41b3-c3b583ac4397
ActiveProductKeyPidEx: 05426-01781-007-366341-00-1053-9200.0000-2782015
ActiveProductKeyChannel: Retail
ActiveVolumeCustomerPid: OfflineInstallationId:230734521948717994563124797452476754089221189620501683230280561
DomainJoined: false
ComputerSid: S-1-5-21-2596511246-3200447094-460039287
ProductLCID: 1033
UserLCID: 1053
SystemLCID: 1033
CodeSigning: SIGNED_INFO_PRS_SIGNED
ServiceAvailable: true
OemMarkerVersion: 0x00020001
OemId: DELL
OemTableId: CL09
Manufacturer: Dell Inc.
Model: XPS L421X
InstallDate: 20151009010623.000000+120

7 Technologist

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16K Posts

October 14th, 2015 06:00

No MSDM tab = no UEFI BIOS Embedded SLP key. Microsoft will not help you without this unless you purchase a new key unfortunately and Dell won't help you without purchasing extended warranty although it seems they gave you a new motherboard without a Windows 8.x UEFI BIOS SLP key.

Did Windows 10 ever run on the system and if so was it activated or did it crash upon installation?

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