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Window Installer Problems
I have a Dell Dimension 8250 running Windows XP Pro V5.1.2600 SP2 Build 2600. First noticed problem yesterday when my Outlook 2002 would not open, all I get is a blank screen. A "Windows Installer" error popped up:
"The installation source for this product is not available. Verify that the source exists and that you can access it." (I don't even know what this means.) Upon trying to open again (as prompted) in Safe Mode....it just won't work and the screen remains a white blank.
Upon further checking, I do have the Window installer (msi.dll) version 3.1.4000.2435 which is version 2, which I installed via the Microsoft website.
I've tried to reinstall Outlook via my Office XP disks that came with my system, but I get the same error as above.
When I open up the Access 2002 program, and try to open sample database, I get error: "MS Access can't open the sample database. This feature is not currently installed. Would you like to install now?" When I click on Yes, I see a VERY brief install window but then it's gone. And the same error message as in Para. 1, appears. The "Fix and Repair" function doesn't work either.
I no longer receive my Windows Updates for the same reason. Something really got messed up and I don't know what or how to fix it.
Please help!! How do I fix this?
Diane
DiRonD
5 Posts
1
May 19th, 2006 15:00
Thanks. I will give it a try. Will I then be able to reinstall my programs from the original CD's that came with my Dell and then get the updates via Microsoft?
As it is now, I cannot install anything from the CD's without getting that original error.
.
DiRonD
5 Posts
1
May 19th, 2006 15:00
Ok, I installed the Windows Installer Cleanup Utility. I ran the program and saw a rather long list of items. Nothing referred to Access 2002, and the only item that had anything to do with Outlook was Outlook with MSN connectors. I just exited the program because I don't have a clue as to what to do with this utility.
Where can I get help on this problem? How do I reinstall my Office XP if its unable to access the windows installer and I constantly receive a Windows Installer error?
I am clueless now as to what to do. Any help would be greatly appreciated.
Diane
Denny Denham
18.8K Posts
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May 19th, 2006 15:00
See if this helps.
Denny Denham
18.8K Posts
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May 19th, 2006 21:00
See if anything in the "Accepted answer" in this thread is any help. If not, try posting your question in the Software - MS Office/Works conference.
(Copy the answer the first time you visit. Return visits to that site on the same day will not display the answers unless you subscribe to their service.)
Message Edited by Denny Denham on 05-19-200603:53 PM
JRosenfeld
4.4K Posts
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May 20th, 2006 17:00