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4314
Windows Installer Problem
I am using Windows Vista Home Premium SP1. When I try to run a downloaded program (Dell Support Center application), I get a Windows Installer message "Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel."
There is no Add/Remove Programs on the Vista Control Panel. The "Uninstall or change a program" window on the Control Panel does not include any version of Windows Installer.
How can I install the new application?
Thereal-dbk4297
3.4K Posts
1
December 31st, 2008 20:00
Hello,
The message is telling you to uninstall the current version of 'Dell support center', not windows installer.
Thereal-dbk4297
3.4K Posts
1
January 1st, 2009 07:00
Hello again,
You're welcome, and Happy New Year! :emotion-46:
Just be aware that the Dell Support Center software is very problematic for many customers that use these forums.
If you have any errors, or unexplained problems with your system, I suggest that you completely uninstall the software. Most customers here just uninstall the program as it has no real benefit and causes the problems listed. :emotion-55:
jghrist
2 Posts
0
January 1st, 2009 07:00
Thanks, that did it! Why didn't I think of that?