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3757
Yahoo
I have SBC yahoo and everytime we try and bring up our home page it freezes. It is unresponsive so we end the task and send an error message. This will bring up a Microsoft Crash Analysis page with a link to Yahoo help. Once we click on the link to Yahoo from Microsoft everything is smoothe sailing. We have had this problem for a long time and can't seem to get it fixed. We have also tried Internet Explorer which also freezes. I want my system to work the way it is suppose to. Does anyone have any suggestions? :womansad:
volcano11
28K Posts
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June 26th, 2005 03:00
When you get the message to send the report to Microsoft, click on the link to show details of the error report. Write down and report here the AppName and ModName involved in the error. Also, since spyware is the most common cause of Internet Explorer problems these days, have you scanned your system for and removed all spwyare?
Steve
mtaus
2 Posts
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June 27th, 2005 14:00
Okay so here is what the error report contains:
Appname : YBrowser.exe
Appver : 2003.10.22.2
Modname : hungapp
Modver : 0.0.0.0.
offset : 000000000
It also refers to 2 files on my system:
C:\DOCUME~1\JASON\LOCALS~1\Temp\WER4800.dir00\YBrowser.exe.mdmp
C:\DOCUME~1\JASON\LOCALS~1\Temp\WER4800.dir00\appcompat.txt
What does all this mean?
volcano11
28K Posts
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June 27th, 2005 15:00
The problem is with the yahoo browser. Since I am totally unfamiliar with what this does or how this interacts with Internet Explorer, I suggest that you contact SBC-Yahoo technical support as it is their software that is causing the problem.
Steve