NancyRD
1 Copper

computer locking up

My computer is locking up. I have to shut it down by hitting the switch. When it comes back I either have a black screen with safe mode or normal, or I will get just a black screen with just a flashing line in the left hand corner. If I wait long enough it will give me a box telling me that it will restore to the last session. This goes on a lot. Don't know what to do. Can anyone help me?

 

Thanks.

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2 Replies
ieee488
5 Rhenium

Re: computer locking up

sounds like a failing hard drive

see if you can run Dell Diagnostics on it; http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=...

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Highlighted
aras1
2 Iron

Re: computer locking up

Did you ever get this resolved? I have been having the same issue with my new XPS 8300. I finally gave up last week and requested a replacement. I am still waiting for it to be shipped.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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