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Inspiron One 2305, stuck on boot screen
Hello when I start my computer it just stays at the booting screen i can't use my keyboard tryed hiting F12, F2 nothing help
Unsolved
This post is more than 5 years old
28 Posts
2
656211
Hello when I start my computer it just stays at the booting screen i can't use my keyboard tryed hiting F12, F2 nothing help
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DELL-Allan D
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July 11th, 2013 11:00
I would suggest you to release the flea power of the system and check:
johnwelby
28 Posts
1
July 11th, 2013 11:00
Nope didn't work
DELL-Allan D
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July 14th, 2013 06:00
Hello JohnWelby,
Please help me with the following information to understand the issue and assist further.
Please write back to us with the details, I'd be glad to assist further.
johnwelby
28 Posts
0
July 14th, 2013 10:00
And I also thought Dell computers where good i paid $1,249.99
at bestbuy to think i was getting a good computer
johnwelby
28 Posts
1
July 14th, 2013 10:00
I can't do any thing. When it starts up its frozen. It was running on windows 7
DELL-Allan D
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July 15th, 2013 09:00
Hello JohnWelby,
Really sorry to know what you have been going through. I would request you to share an image of the screen where the system is freezing. You may take a snap from your phone and attach it with your reply. Please avoid using the flash as it reflects on the screen.
Awaiting your response!
johnwelby
28 Posts
0
July 15th, 2013 10:00
Do you have email i can send the pic to show you I can't post it on here I'm on my iphone
DELL-Allan D
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2.6K Posts
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July 16th, 2013 10:00
Hello JohnWelby,
We are web based support and we resolve issues through Community Forum. Since you are unable to share the image, please help me understand if the system is stuck on the Dell logo screen or Windows screen.
johnwelby
28 Posts
1
July 16th, 2013 10:00
Dell logo
DELL-Allan D
4 Operator
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July 18th, 2013 10:00
Hello JohnWelby,
I would request you to try re-seating the memory modules:
Before performing the steps, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety". Remove all power sources including AC Adapter and Battery before you remove or re-install an item in your computer. Please see the for instructions on how to remove and replace the Memory Modules: http://bit.ly/12yYSCE
**Note: Only try re-seating the memory modules if you are comfortable doing it.
Please write back with results, would be glad to assist further.
johnwelby
28 Posts
1
July 18th, 2013 10:00
I heard beeps but it didnt work
DELL-Allan D
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2.6K Posts
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July 21st, 2013 05:00
Hello JohnWelby,
It seems to be an issue with the motherboard. Please consider replacing the motherboard.
Does the computer have an active warranty? You can check the warranty status here. In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Services (this is for US based customers).
Please write back if you have any further questions.
sukhram
6 Posts
1
January 12th, 2014 15:00
I am having the same problem. Dell Inspiron screen, can't access f2, f12
theflash1932
9 Legend
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16.3K Posts
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January 12th, 2014 15:00
Does it lock up before entering the utility or does it simply not show F2/F12 at all?
If it locks up, try removing the second memory DIMM, then swapping it with the first if you still have the issue.
sukhram
6 Posts
1
January 12th, 2014 18:00
It locks up at the Dell logo, fails POST and shows the f2 or f12 options but is non-responsive. There are no beeps
I swapped memory and checked the battery/all cables with no success