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crconley47
1 Nickel

taskbar & Desktop Win 7 64-bit

Now I'm having problems with the taskbar. When I click on a scroll over a program, nothing lights up. When I try to click on it, the program won't start. I have to do ctrl+alt+del, then run the task manager. Then i can get the program to run. I also try to run a program located on the desktop and nothing happens there either.

I haven't install any new programs, just updates from Microsoft & Adobe Creative Suite 6 & Zone Alarm.

I have a 4 year old Alienware Area-51

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5 Replies

Re: taskbar & Desktop Win 7 64-bit

Hi crconley47,

Request you to check if the same issue happens in safe mode by using the below link:

http://dell.to/1cx9kmK

You may then run a hardware diagnostics by using the below link:

http://dell.to/YQ0c54

Make a note of the error message that gets displayed (if any).

Do reply with your answers.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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crconley47
1 Nickel

Re: taskbar & Desktop Win 7 64-bit

The same issue happened in safe mode.

Hardware diagnostics passed except the mouse was not lit up when i tried the mouse test.

Used built in test, not resource disk.

yesterday everything worked just fine. today is seems to lock up every few minutes.

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Re: taskbar & Desktop Win 7 64-bit

Hi crconley47,

Request you to use the below link and follow the steps mentioned in it to take the computer back to factory state:

http://dell.to/1aSN478

Note: Please backup data before attempting this.

Do reply with your answers.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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crconley47
1 Nickel

Re: taskbar & Desktop Win 7 64-bit

Replaced mouse. seems to be working again.

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Re: taskbar & Desktop Win 7 64-bit

Hi crconley47,

It is good to know that replacing mouse fixed the issue. However, if you have any questions/ issues in future you may send me a message or start a new thread. We will be glad to help you.

Thanks and Regards,
Kiran Kumar
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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