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December 10th, 2019 05:00

Cannot update Dell WMS on Windows Server

Hello,

i have installed Dell WMS v 1.1 on Windows Server 2012 R2

Now i wanted to update to 1.2 or 1.3 (goes directly) and got this error:

Setup could not retrieve database details.

Please remove existing WMS befor continuing the installation. Setup will abort now.

i saw this article, but it not solved the problem, altough i dont know what regkey i have to edit / add

https://www.dell.com/community/Wyse-Management-Suite/WMS-fails-to-upgrade-from-1-2-to-1-3/td-p/6212521

Thank you,
Regards Pascal

 

 

September 21st, 2021 12:00

For what it's worth 2 years later, I just had a similar issue with this error trying to upgrade from WMS 3.0 to WMS 3.1. My issue was actually being caused by a lack of drive space for the install. I added more space and that resolved my issue.

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