Can´t turn off CAPS Lock

Hi, 

I'm using pocketcloud 1.2.280 on a HTC Desire S running 2.3.4 and a Xoom running 4.0.3 (was 3.2.4) but on the Desire S I am experiencing this issue.

I am logging into customers PCs via windows RDP and suffer from this issue at the login screen and within windows. 2 very different hardware spec PCs as well. Again it only affects the 2.3.4 device and not the HC/ICS based tablet. 

it is a real pain from a support pov.

Thanks

Hello,

I have also had an issue in PocketCloud with capslock similar to what has been described. Are any of you folks running a 3rd party keyboard app on your phones while using PocketCloud? I am using "SlideIT" (similar to Swype) which is great but seems to be the cause of the issue for me.

SOLUTION (at least for me): toggle the slide input off when typing in PocketCloud. To do this toggle the "ABC" button "on" near the right side of the text input box. Works like a charm now 


PS: I am fairly "cheap" as a rule and would normally scoff at spending $15 for an App on the market. After trying the free version I was hooked and bought the Pro version. Great job on this app!

Nathanio, please try installing the latest version of the Companion software here:
http://www.wyse.com/serviceandsuppor...20Downloads%29

Also be sure that caps lock is not enabled on the connecting computer and also make sure it is not enabled on the device you are using to connect. 

Let me know if this does not help. 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Same problem with resound when logging into Windows on vm....seems to be an htc issue...using the default htc keyboard....works fine everywhere else....

What keyboard are you using? Try changing to a different system keyboard to see if that helps. 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

I have verified that it is not.

Unfortunately there is no real good way to remotely disable caps lock. What happens if you use shift and then type on your device? Do characters show in lowercase? Also if you turned on caps lock on your device, do characters show in lowercase? 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Same problem here. Using Pocketcloud free version. Phone is an HTC HD2 with Android 2.3.5 and HTC Sense 3.5. Not using the companion software. HTC seems to be the common detail here. I like the Pocketcloud product, but I can't see buying it with an outstanding issue like this.

Just using whatever the default keyboard is. Nothing fancy like Swype or anything.

Can you change from the default (HTC?) keyboard to another system one like the android keyboard? 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

I am having the same issue. CAPS Lock will not turn off when I try to use the on screen keyboard. I do not currently have physical access to the machine so I cannot verify whether or not caps lock is turned on at the physical keyboard of the machine. Is there any way to do this without interacting with the machine in meatspace?

Thanks for a work around for users who may be experiencing this and also thanks for the feedback about the application. It is always nice to hear from a happy customer. =] 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Is it possible that CAPS lock is enabled on your remote computer? 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

I can confirm the same behavior on my device. Landscape all caps, portrait lower-case works.