Chris T-2015
1 Copper

Keyboard problem

Keyboard problem

When I login, I connect to my remote
desktop with out issue, my problem is when I tap my login password box to logon to my remote computer, the keyboard on my xoom will not initiate so that I can enter my password and complete the logon to my remote computer. Can anyone help out with this problem?

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Suchitha
3 Argentium

RE: Keyboard problem

Hi Chris, you will need to install our companion software on your remote computer.
Also go to settings-keyboard settings-keyboard auto-activate ON.
Thanks!



Wyse PocketCloud Team

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gr3000
1 Copper

RE: Keyboard problem

I have done the activate keyboard process and still no keyboard or pointer showing

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Suchitha
3 Argentium

RE: Keyboard problem

The initial login screen wont activate the keyboard. It is the limitation of the protocol. 
Once you login , you should see the pointer.
Thank you!

 



Wyse PocketCloud Team

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gr3000
1 Copper

RE: Keyboard problem

I logged in all the way to the remote desktop and still no pointer, this used to work be fore 3.2 update please advise

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Suchitha
3 Argentium

RE: Keyboard problem

Hi gr3000,
Mouse pointer or keyboard. This thread is talking about keyboard...Just trying to understand.
Thanks!


Wyse PocketCloud Team

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gr3000
1 Copper

RE: Keyboard problem

Both do not show up after login to remote desktop

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Suchitha
3 Argentium

RE: Keyboard problem

hi gr3000 ,
you will need to use the menu button on the bottom.
Do you have a hard button on your device? some devices do not have them. so checking.
Thank you!

 


Wyse PocketCloud Team

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gr3000
1 Copper

RE: Keyboard problem

This is the Motorola Xoom, no hard button except the power button

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Suchitha
3 Argentium

RE: Keyboard problem

Hi gr3000, we were aware of this issue long back but, we think it has been fixed in our last release. May we know the version number of the app.
Thank you!

 


Wyse PocketCloud Team

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