Poblem when I write number from pocket cloud to win2003server

Poblem when I write number from pocket cloud to win2003server

Good morning,
I use your application for take hand on a server win2003, so When i connect me to this server and i use pocketcloud and i want to write numbers it doesn't work. For example if I want to write 1 it write & and so on.
Could you explain me how do i do for write numbers ?
Thank's a lot.

For complete informations:
1- What is the version NUMBER of PocketCloud you are using on your mobile
> device?
>
*1.3.116*

(see link below if you don't know how to find this information)? (REQUIRED):
> 2- What version NUMBER of PocketCloud Windows or Mac Companion is
> installed/or are you trying to install on your computer(e.g. 2.4.17,
> 2.0.32S, NONE)?(REQUIRED):
>
*I don't know, it's probaly Commercial Netwok services installed this on
them servers. Where I can find this number of version?*

> 3- What version of Windows are you using on your Remote computer (e.g. XP,
> Vista, Win 7, 2003 Server, 2008 R2 server)?:
>
*win 2003 server. *

> 4- What Edition of Windows are you using on your remote Computer (e.g.
> Home Premium, Professional, Enterprise, Ultimate)?:
>
*Free edition*

> 5- What version of Mac OS X are you using on your Remote computer (e.g.
> Lion):
>
*no mac OS. *

> 6- What is the model of the mobile device you are using(e.g. Evo, iPhone,
> iPhone4, iPad, Xoom)?:
>
*Samsung galaxy S2 *

> 7- What is the version NUMBER of the operating system (Android/iOS) used
> on the mobile device you are using(e.g. Evo, iPhone, iPhone4, iPad, Xoom)?:
>
*Android 4.1.1 *

> 8- What are the exact error messages (if any) that you are getting:
>
No error message, I if try to write a number it doesn't work, for example
If I try to write 1, it write &.

> a- on your MOBILE DEVICE?:
> b- on your REMOTE COMPUTER?:
>
*On remote computer *

> 9- What Type of connection are you using (Select from options below)?
>
*Mobile connection?? *

> a- Manual
> b- Discovered
> 10- Are you using an external keyboard or the built-in keyboard?
>
*Built in keyboard*