Says Wyse Pocketcloud service is not running when inputting gmail to setup.

Thank you for reporting this issue. Something is blocking the program on your PC. We are looking into this.

Regards

Are you running Google Talk on this PC?

Can you give following details.

1. Are you on windows 7 32 or 64 bit?
2. Can you verify if there is any file called PocketCloudConfig.txt exist in \Wyse\PocketCloud Windows Companion\ folder?

Wyse PocketCloud Team

That text file is not there and I am running Windows 7 64-bit

i am experiencing the same problem at "jroth21"......desktop windows 7 enterpise won't recognize or accept my gmail email or password in the login box.....always say "log in failed". I have tried everything.....remove program / reinstall, run diagnostics (triple check said everything is fine). can't figure this out and it is very frustrating. Thanks.

 Originally Posted by lana 

No I am running nothing other than Norton and I have tried with that off and I have done a lot of reinstalls as well as looking into firewalls for that and still nothing I cant figure it out it is running but says it is not

1. Can you create PocketCloudConfig.txt in " \Wyse\PocketCloud Windows Companion\" folder with below string. Restart the service.

{"Username":null,"ConnString":null,"TalkServer":nu ll,"TalkPort":null,"DialogHook":null,"VideoWidth": null,"VideoHeight":null,"VideoBitrate":null,"Audio Bitrate":null,"ControlPort":"27856","NotifyPort":" 27857","LoginTimeout":null,"VncPort":null}

2. Can you make sure the service is running successfully. If the service is not running it could be a .NET installation problem. Will debug after the above test.

Wyse PocketCloud Team

I would like to run a debug build on your system. This issue is not reproducible in our environment and need more information from debug logs. Can you please check your private messages in the forum.

Wyse PocketCloud Team

Please contact Sarun. Send him a private message with your contact information

DK121,
"Login failed" could be a different issue than service is not running, Could you verify the following.
1. Can you login to gmail from your browser from the same machine?
2. Are you behind any corporate firewall? That means it blocks outgoing connections other than HTTP?

cgm01,
Your problem looks similar, I am working with Jroth21 and will update you asap. In meanwhile can you try if this issue happens in any other machine.

Sarun

Wyse PocketCloud Team

We resolved the issue of "PocketCloud service is not running" with jroth21. It will be fixed in the future build. If you are interested for a beta build, please do send me a private message in forum with your contact information.

Wyse PocketCloud Team

same problem

Hi!
I have the same problem: after entering gmail login data, program sais service is not running (though it is, if I check the services in administrative tools menu). I use Windows Vista 64bit.
Please tell me if you have a solution or if I can help you debug the problem.
Regards

I too am having a similar problem. Message stating Wyse Pocket cloud is not running but appears to be started. have restarted server a few times but does not make any difference. I am running MS Vista.

I also had the same problem and here's what I did to fix it:
I am running on Windows 7 Enterprise, 64 bit.
1- Tried to connect using my credentials and got the message "Unable to Login"
2- I located the PocketCloudConfig,txt in the C:\Program Files (x86)\Wyse\PocketCloud Windows Companion directory and opened it using Notepad
3- Discovered that there was a different user name stored in the config file.
4- Right-Clicked on the PocketCloud Icon and selected "Exit"
5- Restarted PocketCloud Windows Companion and entered the credentials and was able to login.
6- Checked the config file and my credentials had been saved.

Roger Montalvo 
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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