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July 28th, 2015 09:00

Session disconnected

Session disconnected

I am running PocketCloud for Windows 2.7.18 on a Windows 7 Professional desktop. I am running PocketCloud Remote 1.4.109 on my Android 4.0 device. Automatic connections are connecting from both ends and I can see the computer listed on the mobile app as Online. When I enter my RDP credentials, I receive a Session Disconnected... message. I have this same behaviour from an iPad as well.

The logs show my connection is successful, but then changes immediately to State_SentTerminate.

I have allowed the apps through my Windows firewall and have tried with that disabled. I also have the apps listed as allowed in my antivirus. NLA is not required on my host computer and an RDP session from another Windows computer has no issues. Below is a log snip.

2014-02-13.15:57:16 : AetherP2PClient::Received online presence - email address/hashed password; online,,,,,1.0.0.66
2014-02-13.15:57:16 : AetherP2PClient:: OnStatusUpdate [Exit]
2014-02-13.15:57:32 : Scheduling ping after 30000 seconds
2014-02-13.15:57:54 : TunnelSessionClientBase::OnSessionCreate: received=1
2014-02-13.15:57:54 : Session:592004393 Old state:STATE_INIT New state:STATE_RECEIVEDINITIATE Type:http://www.google.com/session/shareTransport:http://www.google.com/transport/p2p
2014-02-13.15:57:54 : TunnelSession::OnSessionState(Session::STATE_RECEI VEDINITIATE)
2014-02-13.15:57:54 : VerifySocket(3389) - Address in use (10048)
2014-02-13.15:57:54 : Port is in listen mode - 3389.
2014-02-13.15:57:54 : Session:592004393 Old state:STATE_RECEIVEDINITIATE New state:STATE_SENTACCEPT Type:http://www.google.com/session/shareTransport:http://www.google.com/transport/p2p
2014-02-13.15:57:54 : TunnelSession::OnSessionState(Session::STATE_SENTA CCEPT)
2014-02-13.15:57:54 : Transport::ConnectChannels_w: No local description has been set. Will generate one.
2014-02-13.15:57:54 : Session:592004393 Old state:STATE_SENTACCEPT New state:STATE_INPROGRESS Type:http://www.google.com/session/shareTransport:http://www.google.com/transport/p2p
2014-02-13.15:57:54 : TunnelSession::OnSessionState(Session::STATE_INPRO GRESS)
2014-02-13.15:57:54 : HTTPPortAllocator: sending to relay host relay.google.com
2014-02-13.15:57:54 : HttpRequest start: relay.google.com/create_session
2014-02-13.15:57:54 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=Udp (Step=0)
2014-02-13.15:57:54 : Jingle:Port[:1:0:local:Net[Intel(R):192.168.30.28/32]]: Port created
2014-02-13.15:57:54 : Jingle:Port[main:1:0:stun:Net[Intel(R):192.168.30.28/32]]: Added port to allocator
2014-02-13.15:57:55 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=Relay (Step=1)
2014-02-13.15:57:56 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=Tcp (Step=2)
2014-02-13.15:57:56 : Jingle:Port[:1:0:local:Net[Intel(R):192.168.30.28/32]]: Port created
2014-02-13.15:57:56 : Jingle:Port[main:1:0:local:Net[Intel(R):192.168.30.28/32]]: Added port to allocator
2014-02-13.15:57:56 : HttpRequest completed successfully
2014-02-13.15:57:56 : HTTPPortAllocator: request succeeded
2014-02-13.15:57:56 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=Udp (Step=0)
2014-02-13.15:57:57 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=SslTcp (Step=3)
2014-02-13.15:57:57 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=Relay (Step=1)
2014-02-13.15:57:57 : Jingle:Port[:1:0:relay:Net[Intel(R):192.168.30.28/32]]: Port created
2014-02-13.15:57:57 : Jingle:Port[main:1:0:relay:Net[Intel(R):192.168.30.28/32]]: Added port to allocator
2014-02-13.15:57:57 : Connecting to relay via udp @ external IP:19305
2014-02-13.15:57:58 : Jingle:Net[Intel(R):192.168.30.28/32]: Allocation Phase=Tcp (Step=2)
2014-02-13.15:57:59 : Session:592004393 Old state:STATE_INPROGRESS New state:STATE_SENTTERMINATE Type:http://www.google.com/session/shareTransport:http://www.google.com/transport/p2p
2014-02-13.15:57:59 : TunnelSession::OnSessionState(Session::STATE_SENTT ERMINATE)

July 28th, 2015 09:00

That doesn't sound like it applies to my case. This is a single workstation and even if all users are logged out I will see this behaviour.

July 28th, 2015 09:00

Version 2.7.18 still seems to be the latest version on Windows. My Android did update to version 1.4.117, but I am still seeing the issue.

1 Message

July 28th, 2015 09:00

disconnected

I have the same issue.
Everything is fine
Then I get 'session disconnected'

1 Message

July 28th, 2015 09:00

The session remains attached to the Terminal Services server in a disconnected state. Programs that are currently in use continue to run. When you reconnect to the Terminal Services server, you can reconnect by using the same session from which you disconnected. You can resume working without any loss of data in the programs that were running when you disconnected.

 

 

 


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1.3K Posts

July 28th, 2015 09:00

Can you try updating to the latest version we released yesterday afternoon to see if that changes the behavior you are seeing? Please let me know.

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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