T-Mobile GSlate (LG v909) Tablet, No Menu Button, How can you bring up the Pointer?

Hi Blackra,
Keyboard should display as soon you activate a text window. example try to type in the browser bar.
prerequisite: Companion installed on desktop.
you can invoke manually by clicking on the mouse pointer icon, maximize it to see the whole wheel.
Now you can activate other gui controls.

Wyse PocketCloud Team

Thank you for your reply,


I do have it installed. It will bring up the standard key board in some instantances.
For example... works in ie8 address bar but not in search boxes in the page itself.
will not work in chrome. Will work in windows searchbar in start menu. 

I do not see the mouse icon you speak of, where should this be?
On my mobile androids like mytouch 4g or HD2 with froyo there is a menu button on the device.
The button allows you to access Pocketclouds menu access the pointer and so on.

So how does one with a true Honeycomb Tablet(true meaning Xoom, LG v909 or any others without menu buttons) supposed to access the pointer and menu? Most apps coded for Honeycomb place a soft menu icon in the OS's navigation panel(or system tray) this looks like a smal grid or hash.

Any ideas?

If you don't see the touch pointer while in session, please try these steps:

Exit PocketCloud App
Android Settings > Applications > Manage applications > Select PocketCloud and click Force Stop
Then launch PocketCloud again > connect to the session

See if you can see the Touch Pointer
Also you can try to rotate the device, it might force the touch pointer to show up

HI BlackRa, Touch pointer should be visible all the time on tablets without menu button as far as I know. I am waiting for some more input. will update you.
Thank you!

Wyse PocketCloud Team

Same issue here

I just purchased your app for a G-Slate and there is no way to get the Touch Pointer of the Keyboard to show up. I tried re-initiating the app (Force stop and then Clear data) and it made no difference. Please advice how to proceed. It this app does not work with the G-Slate, please issue a refund.

I have used it for about 10 Month, it still does the job, minus the best feature.
The part that *** is they claim it supports the new honeycomb tabs and most current highend tabs dont have physical buttons as the os is designed without them in mind. Major oversight on their part. I emailed into support, they replied with a standard request for details on software and the sysems. Then upon answering them I am informed that this product is only supported here, as you can see above they are just shooting in the dark and dont offer real support, 

I work for Research In Motion in the support group for VIP and premier support contracts, so I know how things should be addres and tracked. I requested the persons supervisors email address so I could raise the bug with them and have it addressed, of course he did not follow up. 

They dont seem to really take this seriously so I will not be showing off this software, nor recommending it to others,

Hi BlackRaTT, Can you please rotate your device from portrait mode to landscape(vertical to horizontal or reverse or just rotate it 90 degree). Does the pointer show up?

Wyse PocketCloud Team

i filled a support ticket, Richard just sends a form letter response asking for details about your system and setup, then you have your hopes up that they support their software. You will receive a letter back saying we have to come here as they dont offer support on this version, even though you pay a bunch of money for it.

Thanks for your suggestion, but I do not see how filing a feature request will solve the issue. The app just does not work in the G-Slate, and I am not willing to wait for Wyse to straighten up its act -even more so when Wyse has yet to respond to the support ticket opened-.

Has there been any update? I bought the app and there is no way for me to use it accurately. $15 flushed down the toilet!

Rotating the screen does not help the issue. nor does it produce an icon or pointer.

There needs to be a softbutton for the menu for this to function.

Please file a troubleticket or feature enhancment request form to have this corrected. 
I will create screenshots or whatever else is needed.

I have the T-Mobile G-Slate and I can also verify that PocketCloud doesn't work! No keyboard and mouse pointer.

HI , Please file a feature request for the soft keyboard button here. http://wysetechnologyinc.zendesk.com...ature-requests

Wyse PocketCloud Team