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9786
Windows Companion not logging on after system reboot
Windows Companion not logging on after system reboot
I have just started using Pocket Cloud (Android) and Windows Companion on a number of SBS Servers. After a server reboot the remote servers do not show up on pocket cloud even if Windows Companion is running on the remote system.
On each of the systems I had to log out of Windows Companion and then log back in they then appeared in Pocket Cloud.
Not ideal for remote access
Andy
andyk-2015
3 Posts
0
August 5th, 2015 03:00
Sarun
1. Autodiscovery has gnail username/password and says it is logged in
2. PocketCloudConfig.txt is present
Andy
We are trying to recreate an environment with Windows SBS and will update you asap. In meanwhile can you provide me following details also.
1. When you launch the auto discovery GUI in companion, Do you see your gmail username and password in the text boxes? Or do you need to re-enter every time?
2. Can you verify whether PocketCloudConfig.txt is present in \Wyse\PocketCloud Windows Companion folder?
Regards
Sarun
Sarun-2015
145 Posts
0
August 5th, 2015 03:00
Andy,
We are trying to recreate an environment with Windows SBS and will update you asap. In meanwhile can you provide me following details also.
1. When you launch the auto discovery GUI in companion, Do you see your gmail username and password in the text boxes? Or do you need to re-enter every time?
2. Can you verify whether PocketCloudConfig.txt is present in \Wyse\PocketCloud Windows Companion folder?
Regards
Sarun
Wyse PocketCloud Team
Sarun-2015
145 Posts
0
August 5th, 2015 03:00
Sorry for the inconvenience you have with pocket cloud companion. We would like to know more on your problem to simulate it in our environment.
1. What is the companion version?
1. What version of Windows SBS are you running?
2. After restart can you verify the "Wyse PocketCloud" service is running?
3. After a restart can you wait for approx 5-6 minutes to see the computer is auto logging in. This may be because companion could not reach google servers initially and will do a retry in regular intervals.
Wyse PocketCloud Team
andyk-2015
3 Posts
0
August 5th, 2015 03:00
Sarun
Thanks for the speedy reply
1. Companion Version is 2.1.5
2. SBS 2003 R2 (Still have a large number of customers with this platform), I also noticed that I have to stop Companion before I can proceed with a remote shutdown
3. After restart Wyse Pocketcloud service is running status Automatic and running
4. Waited for 10 mins after reboot and PocketCloud shows system as offline
5. Restarted PocketClound on phone system still offline
6. Signed out of Autodiscovery and signed back in again and system is back in Pocketcloud immediately
Regards
Andy
1. What is the companion version?
1. What version of Windows SBS are you running?
2. After restart can you verify the "Wyse PocketCloud" service is running?
3. After a restart can you wait for approx 5-6 minutes to see the computer is auto logging in. This may be because companion could not reach google servers initially and will do a retry in regular intervals.