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mouse not available
mouse not available
Hi,
I am having a problem with the mouse. When I log in to my remote computer the mouse keeps showing up in the top left corner but it is so far to the corner that when I try to move it it doesn't seem to detect my finger. What can I do?
Suchitha
925 Posts
0
July 31st, 2015 01:00
Hi lealh,
we have few options as of now, That I am hoping will work consistantly.
1. Rotate the device to landscape or portrait mode( rotate clockwise).
2. Restart the device if step 1 does not work.
Wyse PocketCloud Team
CyberCop
4 Posts
0
July 31st, 2015 01:00
I am having the same exact issue on a Xoom. A restart sometimes fixes the problem, but then it returns without warning.
CyberCop
4 Posts
0
August 3rd, 2015 23:00
Is this a bug that will be fixed in the next release? Any timing?
Also, does this issue affect both the free and the pro versions?
CyberCop
4 Posts
0
August 9th, 2015 23:00
This issue is still happening even after the latest update. Please advise.
CyberCop
4 Posts
0
August 9th, 2015 23:00
lana,
I am using the latest version as I just updated it from the Android Market. This is on a Motorola Xoom running 3.1.
Thanks.
Suchitha
925 Posts
0
August 9th, 2015 23:00
It is a bug. It will be fixed in our upcoming release.
Thanks!
Wyse PocketCloud Team
Lana-2015
500 Posts
0
August 9th, 2015 23:00
Please let us know what PocketCloud Version do you use?
What device?
What Android OS is running on the device?
There is new Free PocketCloud 1.2.117 version is on the market available for update. You can try it and let us know if you still see this problem
Lana-2015
500 Posts
0
August 9th, 2015 23:00
Hi,
New PocketCloud version (Free and Paid) was released just two days ago. You should update your app and see if the problem with Touch Pointer was fixed.
It should be 1.2.117 (free) or 1.2.217 (Paid) version number