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Companion Wont Download
Companion Wont Download
Ive been having issues for a few weeks with trying download the Windows companion. I click on the software to begin the download and nothing happens or it says it cant be downloaded at this time. I contacted Wyse Support but they WONT HELP ME because Im not using the paid version
Josh-2015
1.3K Posts
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August 5th, 2015 08:00
Can you make sure no partially downloaded installer files are in the directory where you are trying to save it and give it another try? It seems to be working good for me now.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 5th, 2015 08:00
Where are you trying to download the companion from? Are you using the update function on the companion or are you manually downloading the update from the following link:
https://appservices.wyse.com/pages/s...20Downloads%29
Are you getting an error? What is the exact error you are getting? When are you getting the error if you are?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
DrVegas5000
11 Posts
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August 5th, 2015 08:00
Im confused... your last reply says "Got it. Email sent." but thats all, my situation is still unresolved.
DrVegas5000
11 Posts
0
August 5th, 2015 08:00
No other files are in the downloader... And yes you can send me a private message.
Josh-2015
1.3K Posts
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August 5th, 2015 08:00
Got it. Email sent.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 5th, 2015 08:00
PM sent. Please reply with your email address and I will send you a copy of the latest version of the companion software to install.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
DrVegas5000
11 Posts
0
August 5th, 2015 08:00
dr.vegasiii@gmail.com
Josh-2015
1.3K Posts
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August 5th, 2015 08:00
It looks as though our server is having some issues at the moment (we have some people looking into it as I am typing this), would you like to send me a private message with your email address and I can send you the companion that way for the time being?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
DrVegas5000
11 Posts
0
August 5th, 2015 08:00
Im trying to download the companion from: https://appservices.wyse.com/pages/s...20Downloads%29
At first the app stopped working on my iPod Touch so I uninstalled the companion from my pc (Windows 7) when I tried to download and reinstall the companion my download manager popped up saying that it cannot be downloaded at this time and says the same thing everytime since.
Josh-2015
1.3K Posts
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August 5th, 2015 09:00
Weird, I sent you an email on 6/4 at 11:02am.
Please download the installer from the following link:
http://goo.gl/VOGcM
If this does not work for you, please let me know.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
DrVegas5000
11 Posts
0
August 5th, 2015 09:00
I got the email saying "Got it. Email sent.", but there was no link included.
Josh-2015
1.3K Posts
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August 5th, 2015 09:00
I replied to your email with a new link for you to download the companion. Did you not get the email?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
DrVegas5000
11 Posts
0
August 11th, 2015 08:00
Yes, I clicked on it and it still didnt work... My download manager opened a few minutes after I clicked on it and it says the same thing and cant be downloaded, I click on "retry" and still nothing.
Josh-2015
1.3K Posts
0
August 11th, 2015 08:00
On the left side at the top of the page there should be a yellow button that says download, do you see that?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
DrVegas5000
11 Posts
0
August 11th, 2015 08:00
That link says "Sorry, We don't support the preview for PocketCloud Windows Companion_v2.4.19.exe".