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Gmail Login Failed
Gmail Login Failed
I enter my gmail email address along with my password on my work computer and it gives me an error that says Login Failed.
I did the same thing on my home computer this morning and it worked fine.
Any ideas why this would happen?
Suchitha
925 Posts
0
July 31st, 2015 08:00
Shan,
Please make sure the ports 443 and 5222 are open.
Wyse PocketCloud Team
shannonodom
4 Posts
0
July 31st, 2015 08:00
They are not open and there is no way for me to do so. My work computer is behind a router/firewall. It was my understanding this app would work without configuring the router?
Suchitha
925 Posts
0
July 31st, 2015 08:00
Dear Shan, As of now these ports should not be blocked via firewall. we will look into this .
Wyse PocketCloud Team
Suchitha
925 Posts
0
July 31st, 2015 09:00
Shann, Please make sure you have the latest companion installed . Located on the top of the forum.
Wyse PocketCloud Team
Suchitha
925 Posts
0
July 31st, 2015 09:00
Shann, Can you try logging into gmail on the same desktop. Your account might be locked.
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 3rd, 2015 02:00
Shann, Please make sure you have the latest companion installed . Located on the top of the forum.
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 3rd, 2015 02:00
hi All, If you are having issues with gmail account, Can you login to gmail using your browser, It might have been locked. You might need to change your password.
Wyse PocketCloud Team
shannonodom
4 Posts
0
August 3rd, 2015 02:00
I was able to log into my gmail account.
shannonodom
4 Posts
0
August 3rd, 2015 02:00
I just installed the windows desktop client from your website so it is the newest version.
Cewilliamsii
1 Message
0
August 3rd, 2015 02:00
I'm getting exact same error and I just downloaded the latest companion from the website