ggbal
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Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

Question  Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

This used to work until 2 days ago. System Win XP. Version 2.1.14.

I didn't change any OS patch, no new apps install.

Tested with gtalk, worked. With gmail, worked. The google account is not locked. 

Use the same account with PocketCloud for Windows autodiscovery. It tells my login fail. 

Restart the PocketCloud service, doesn't work.

Restart the machine, doesn't work.

Remove the pocketcloud and reinstall it, doesn't work.

Can ping talk.google.com.

Please let me know what other things I can do to make it working!!! 

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ggbal
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

Well, I think I found the answer. Somehow, when pocketcloud connects to google, it is routed into internal proxy where 5222 doesn't go through. But pidgin can successfully connects to google at 5222 (74.125.159.125:5222). That's weired. Does PocketCloud uses different google gateway? Does pocketcloud use talkx.l.google.com? I can telnet to that host with port 5222. If pidgin can go through and telnet can go through, I expect PocketCloud can go through. But apparently it is not the case.

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Suchitha
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

HI ggbal, Please update your windows companion to the latest. we hope you dont see this problem.



Wyse PocketCloud Team

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Vikktorea
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

I have the latest version of windows companion and I am experiencing the same Log In Failed when entering my Google credentials. Any thoughts?

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Suchitha
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

hi Vikktorea, do you have any proxy server installed on your desktop?
Any antivirus software installed? Can you please disable the antivirus if any and then relogin?



Wyse PocketCloud Team

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ggbal
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

Quote Originally Posted by Suchitha View Post
HI ggbal, Please update your windows companion to the latest. we hope you dont see this problem.

I am already in the latest one 2.1.14. Or is there a newer one?

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crstn-2015
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

no login possible via gmail

I´m experiencing the same problem:

all my gmail login work normal in all browsers, but Pocketcloud always tells me login failed.

I have no firewall installed, using mac os x 10.6.7 with the latest wyse mac client.

Please help!

thank you,
c

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RoyWagner
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

Same Problem I'm Having

Same configuration, same problem.

What's the solution?

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Suchitha
4 Tellurium

RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

HI All,
can you please look into your mac settings. system preference-security-firewall - what is enabled?
Can you make sure you have 'allow all incoming connections enabled'.
For windows users, Can you do a diagnostic test on your companion as well. Right click on companion-diagnostic


Wyse PocketCloud Team

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ggbal
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RE: Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail

I did diagnostics. All (RDB/VNC configuration, firewall configuration, and login) passed with green checks. It is worth noting I can do telnet to talkx.l.google.com 5222 successfully.

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