Installing Windows Companion

What version of Windows are you running?
Are you on a domain?

Can you double check that you have Admin access by following these steps:
1) Go to run
2) Type "compmgmt.msc" and press Enter
3) Select Local Users and Groups > Users
4) Right click on your account name and select Properties
5) Click the "Member Of" tab
6) Verify that the "Administrators" group is listed

Thanks Chris - all is as you describe - still stops with error 1920.

Any other ideas?

Thanks,
Steve

1. Can you try installing the latest companion v2.1.5?
2. What OS you are installing the companion?
3. Can you right click on the installer and "Run as Administrator"

Wyse PocketCloud Team

Try disabling your anti-virus software and then re-run the installer.

 Originally Posted by Suchitha 

Can you please restart the machine, relogin and try installing.

Tried that more than once.

 Originally Posted by Suchitha 

Also, try rejoining the domain if that does not work.

Don't have a domain.

Error 1923 Verifiy that you have sufficient privileges to start system services

I am receiving the same error messages. I am an Domain administrator and have tried installing with the following accounts and still receive the same error message "Verifiy that you have sufficient privileges to start system services" Error 1923.

Localmachine\administrator
domain\domain administrator account
localmachine\account that is part of local administrators.

Please help. Thanks!

Can you please restart the machine, relogin and try installing.

Wyse PocketCloud Team

Also, try rejoining the domain if that does not work.

Wyse PocketCloud Team

Can you verify following items

Can you verify following items

1. In Services.msc, rightclick->Wyse Pocketcloud->Logon Tab->"Log on as". Verify Local System account is selected. If not please select it and try to restart.
2. If the step 1 did not help please try the below steps.
a) Start ->All Programs->Accessories->Command Prompt-> Right click and select "Run as Administrator"
b) type following command
net start "Wyse PocketCloud"
3. If step 2 fails then can you install the latest windows installer from the following location.
http://www.microsoft.com/downloads/e...displaylang=en

Wyse PocketCloud Team

clydet,

What antivirus software you are running and the version of software?
Do you have windows defender enabled in your system?
I have send you a private message for the crash log.

Wyse PocketCloud Team

 Originally Posted by sarun 

Can you verify following items

Can you verify following items

1. In Services.msc, rightclick->Wyse Pocketcloud->Logon Tab->"Log on as". Verify Local System account is selected. If not please select it and try to restart.
2. If the step 1 did not help please try the below steps.
a) Start ->All Programs->Accessories->Command Prompt-> Right click and select "Run as Administrator"
b) type following command
net start "Wyse PocketCloud"
3. If step 2 fails then can you install the latest windows installer from the following location.
http://www.microsoft.com/downloads/e...displaylang=en

Tried all three to no avail.

I would supply screenshots of the error, but there doesn't seem to be a way to post.

When trying to start the service during install, I get a box headed "Visual Studio Just-In-Time Debugger" with the message:

"An unhandled exception ("System.Security.SecurityException") occurred in PocketCloudService.exe [3476]." etc, etc, etc.

When trying to start from Services, I get:

"The Wyse PocketCloud service could not be started.
The service did not report an error."

I would be glad to supply the installed log if there was a way to upload it.