mhammo
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Login to Mac and Win7 Failing over WAN\WIFI\3G

Login to Mac and Win7 Failing over WAN\WIFI\3G

Installed PocketCloud Pro on iPad2. Have the client apps installed on a Win7Ultimate64 amchine and iMac with OSX10.5 - I can coonect to both when at home on the same network. 

1. Win7Ultimate machine, it tries to connect, I get a message that RDP session disconnected. I press Reconnect then the PocketCloud app crashes (disappears and drops me back to iPad desktop).

2. In the list of discovered connects, the PC connection is showing up twice. Once is disabled, the other is enabled, but has the above problem. I tried deleting the disabled one, but it shows back up again when PCP is started again.

2. Mac OSX 10.6.6 - Cannot connect at all to the desktop. Select my mac to connect, get a password prompt, then after a few moments get a message Could not connect to server. yes, VNC is enabled and can connect to it with other mac machines.

Using AutoDiscovery on both. Also tried to manually connect via the IP, which I found through each desktop client app. Tried 3G and WIFI connection. 

Not happy at the moment, was expecting a better experience for my $15.



Mike

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17 Replies
Suchitha
3 Cadmium

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

Hi Mike, We have some known connection issues. Our developers are working on this as I write. Thank you for your patience!
Regarding 2, are they both rdp connection or rdp and vnc.
Can you please restart vnc service and relogin on pocketcloud companion. Does that help?

 

 


Wyse PocketCloud Team

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R8RH8R2011
1 Copper

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

I am having some of the same issues.. "Win7Ultimate machine, it tries to connect, I get a message that RDP session disconnected. I press Reconnect then the PocketCloud app crashes (disappears and drops me back to iPad (iPhone) desktop)." My coworker has an android and it connected right away and works fine. He is running XP on his machine and I am running 7 on both of mine. I get all of the signs saying it is ready to go, but when I try to connect through the iPhone 4 I get the "loading" forever and then the "RDP session Disconnected." when I hit reconnect it boots me out. Guess maybe I should have stuck with logmein... please help.

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Suchitha
3 Cadmium

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

Thank you for your feedback. We are aware of the connection issue with PocketCloud Auto Discovery and are working to resolve it ASAP. Meanwhile you can use the Manual connection option which covered in the PocketCloud User Guide:http://www.wyse.com/products/softwar...hone/index.asp

 

 


Wyse PocketCloud Team

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Chris-2015
3 Zinc

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

The new build is available at the top of the forum. Thank you for your patience.

-Chris
Wyse Technology

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mhammo
1 Copper

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

Quote Originally Posted by Suchitha View Post
Hi Mike, We have some known connection issues. Our developers are working on this as I write. Thank you for your patience!
Regarding 2, are they both rdp connection or rdp and vnc. 
Can you please restart vnc service and relogin on pocketcloud companion. Does that help?

I tried both, and rebooted machine, and neither helped. Still cannot connect outside of my own network (internal wifi).

MH

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mhammo
1 Copper

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

Quote Originally Posted by Chris View Post
The new build is available at the top of the forum. Thank you for your patience.

-Chris
Wyse Technology


Where? I don't see a link at the top of the forum.

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mhammo
1 Copper

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

Quote Originally Posted by mhammo View Post
Where? I don't see a link at the top of the forum.

Ok I found it, it's at the very top, here, Wyse PocketCloud for iOS (iPhone, iPad and iPod Touch)

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Suchitha
3 Cadmium

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

Hi Mhammo, Would like to hear from you. I hope your connection issue is taken care!

 

 


Wyse PocketCloud Team

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mhammo
1 Copper

RE: Login to Mac and Win7 Failing over WAN\WIFI\3G

I am traveling tomorrow and plan to test it on the road. I did check with my internal wifi network and it works when I am on the same network.

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