8 Krypton

RE: New update ? Pocketcloud pro now rubbish

Hey guys, our sincere apologies for any inconvenience this release may have caused any of you.

I have gone through all of the recent posts, reviews, trouble tickets, etc to gather all of the issues being reported. Our engineering team is currently working on a emergency fix for you all now. They are working hard to get all of the issues addressed and a fix to you ASAP. 

Thank you for all of the feedback and please let us know if you find any other problems.


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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ryansumm
1 Nickel

RE: New update ? Pocketcloud pro now rubbish

Josh any eta on this ?

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staylor33322
1 Copper

RE: New update ? Pocketcloud pro now rubbish

Still unusable.

PocketCloud iOS still unusable.
We have 2,200 users on our side unable to do what they need to do because PocketCloud is broken.

There must be an immediate fix or rollback on this. (!)

What is the ETA?


S. T.

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Rolltidebama
1 Copper

RE: New update ? Pocketcloud pro now rubbish

Is there an ETA of when Pocketcloud will be functional with ios 7.0.3? Like many others, it has completely disabled my ability to work from remote to my office network.

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8 Krypton

RE: New update ? Pocketcloud pro now rubbish

It has been submitted to Apple for approval. We are hoping sometime this weekend or early next week.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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lusid1
1 Nickel

RE: New update ? Pocketcloud pro now rubbish

Was it fixed or a rollback?

Did you find the bug, or did you just resubmit the old version?

It can't come soon enough. Even dragging reticle around it's basically unusable.

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8 Krypton

RE: New update ? Pocketcloud pro now rubbish

This will have a fix for the touch issues and reported lag with the latest release. The issues were found and fixed in this release. Our apologies for the delay on this.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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ryansumm
1 Nickel

RE: New update ? Pocketcloud pro now rubbish

Still no sign of this fix!!

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KatieCT
6 Indium

RE: New update ? Pocketcloud pro now rubbish

Ryansumm,. nope, 11 days later. I now lug around a laptop issued by my office which is NOT DELL!!!!!!!!!!! in order to work remotely.

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JKowner
1 Copper

RE: New update ? Pocketcloud pro now rubbish

Update??

What's the update on this? Is there a fix or not?

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